What are the responsibilities and job description for the Collections Representative / Customer Service position at McAllen Auto Sales, LLC?
McAllen Auto Sales, LLC is seeking to hire a Collections Representative!
Full Time Position
Key Responsibilities
- The duties of a Collections Representative include collection calls and/or correspondence in a fast paced goal oriented collections department.
- Providing customer service regarding collection issues, process customer payments, process and review account adjustments, and resolve client discrepancies. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with collections dept supervisor regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
Essential Functions * Weekly and monthly reporting to direct supervisor
- Handling Delinquency notices
- High volume phone calls to assigned delinquent customers
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service to clients
- Participate in team planning meetings
- Meet defined department goals and activity metrics
Required Skills * Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
Hours:Monday - Friday 9:00 am - 6:00 pm
Education:
High School Diploma/GED required
Some College preferred
- Applicant must be able to pass a drug test and background check.
www.McAllenAutoSales.net
Job Type: Full-time
Job Type: Full-time
Pay: From $11.00 per hour
Work Location: In person
Salary : $11