Location Manager

Title: Location Manager

Reports To: General Manager

Department: Administration

Summary of Position:

In conjunction with the General Manager, responsible for overall business operations, at a company-defined location within the Park, ensuring that all guests and visitors receive an extraordinary and memorable experience. Oversight of all departments, as applicable, including retail operations, food and beverage, lodging, guest services/amenities and employee housing. Leads and Department Managers may report to the Location Manager.

Responsibilities:

• Complete location financial management functions including revenue reconciliation, bank deposit preparation, petty cash management, and invoice processing;

• Responsible for human resources function assisting with the recruiting, interviewing and hiring of qualified applicants. Coaching, mentoring and leading staff members to build a high performing team;

• Actively participate in, and lead, company management team meetings contributing to a positive team environment;

• Develop new and innovative ways to meet, and respond to, the needs and demands of the diverse customer base to increase participation in events, where applicable;

• Address customer/guest issues and consult/advise the General Manager about appropriate corrective action in a timely and professional manner;

• Work with other department heads on special projects assigned by the General Manager;

• Build and manage the work schedule for all staff;

• Regularly walk the property and check for areas of improvement; interact with customers/guests in a congenial and positive manner; Be visible to guests and employees;

• Understand the company’s Incident Reporting Process and comply, in a timely manner, with all related processes and procedures;

• Support and understand the company’s ISO (Environmental & Quality) management systems, policies, goals and initiatives and meet the specific responsibilities within these areas;

• Other duties per Duties Checklist and as assigned.

Position Requirements:

• Possess ability to interact positively with management, coworkers, customers/guests, vendors/suppliers, and the public to promote a team effort and maintain a positive and professional approach;

• Ability to seek out new and innovative ways to meet and respond to the needs and demand of diverse personalities;

• Ability to work regular schedule, follow directions, take constructive criticism, get along with co-workers, and supervisors, treat co-workers, supervisors, and guests with respect and courtesy, and refrain from abusive, insubordinate, and/or violent behavior;

• Possess ability to read and interpret documents such as safety, rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence in a

professional and timely manner;

• Possess strong communication and interpersonal skills with the ability to effectively interact with many types of personalities;

• Proficient in Quickbooks and internet applications with working knowledge of Microsoft Office applications.

Education and Experience:

Education: High School Diploma required

Bachelor’s degree from accredited college/university required

Experience: Three (3) years of related hospitality management experience required

Two (2) years experience in related areas such as lodging, F&B, retail operations, guest services preferred

Club/Resort/National Park experience preferred