Senior Technician (System Administrator)

Job Description

NATO Communications & Information Agency (NCIA)

NCIA was established on 1 July 2012 from a merger of several NATO entities. It has a 65-year legacy of supporting NATO operations, missions, and exercises and is on the frontlines against cyber threats, protecting NATO's networks 24 / 7. NCIA provides expertise and services that are critical to NATO's ability to fulfill its core tasks of consultation, collective defence, and crisis management.

You will be responsible for the following :

• Accomplish system administrator duties for NU, NR and NS CIS systems in the CSU AOR.
• Accomplish server / client hardware and software troubleshooting actions.
• Maintain and update VMware Virtual Environment.
• Analyze and implement Microsoft Active Directory changes to meet user or operational requirements.
• Analyze and update Microsoft & Linux policies for system optimization and security.
• Implement and test new software versions and patches.
• Write PowerShell commands and scripts to automate system administration tasks.
• Provide assistance with fault resolution and document actions in accordance with Incident Management procedures.
• Develop and maintain Standard Operating Procedures for routine system administration duties.
• Maintain Physical Server Hardware in local Data Centre.
• Provide status updates for assigned requests using ITSM ServiceDesk Software.
• Follows-up with users on completed requests prior to closing.
• Provide collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements.
• Can support physical task requirements with the ability to lift up to25 lbs.
• Deputise for higher grade staff as required.
• Performs other duties as required.

Requirements

Required Qualifications :

A minimum of 2 years' practical, hands-on experience supporting core enterprise computing services :

Desirable Experience and Education :

Education and Clearance