What are the responsibilities and job description for the MVP Host position at MCC/NFMGT?
Job Details
Description
The Sports Challenge America MVP will be responsible for ensuring fellow MVP associates and guests feel a sense of value and importance. The MVP shall create a high-level of excitement, celebration, and energy while selling a championship experience of becoming a sports legend to our valued guests. The MVP will pay attention to the property’s cleanliness, safety, and the overall smooth function of all SCA areas, while adhering to Sport Challenge America’s policies and procedure standards.
Responsibilities will include, but are not limited to:
· Ensure optimum delivery of SCA services, balancing a pragmatic approach with the need to consistently deliver services to a standard of steady fun, excitement, and excellence
· Continually develop and grow the craft of delivering best guest service practices where guests’ needs are anticipated, and service standards exceed better than best.
· Ability to instruct and assist guests with equipment and techniques as needed
· Ability to always cheer and support the guest and teammates, creating memorable experiences worthy of returning to
· Ability to smile and create a welcoming, friendly, and awesome environment for all.
· Ability to detect problems and own the resolve or ask for help.
· Operate in a manner in accordance with SCA policy and procedure and compliance
· Record any irregular activity through accurate, detailed reports
· Operate all SCA equipment and areas as assigned
· To sell the Sports Challenge America offering to guests and collect payments
· Set up and breakdown equipment for daily operations and special tournaments
· Provide written and oral reporting as needed
· Monitor property and equipment and assure all operate in excellent condition
· Communicate with management and peers to continually strive to improve performance
· Uphold the highest standards of courtesy and conduct that exceeds expectations
· Promote a safe and secure work environment
· Perform other duties as assigned
· Sports knowledge and guest service experience preferred
· Ability to lift to 50lbs, stand and sit for periods of time, bend, and twist
· Must be flexible and work various hours (days, nights, weekends, holidays)
Qualifications
