What are the responsibilities and job description for the Website Administrator/IT Support Technician position at McCall's Supply, Inc.?
We are seeking a dedicated and versatile individual to join our team as a Website Administrator/IT Support Technician. This role involves managing the Product Information Management System (PIMS) that feeds our e-commerce platform, as well as posting promotional materials and announcements on the e-commerce site. This individual would also be the first point of contact for addressing IT service-related issues and will perform administrator level activities across multiple platforms.
Key Responsibilities:
- Managing e-Commerce Product Information (PIM): Gather and update product data as new products are created.
· Website Content Management: Post and edit website content, including featured topics, current marketing promotions, and announcements.
- Website Credential Management: Handle account resets and manage user access.
- Service Request Management: Create, assign, monitor, and escalate support/service request as needed within digital ticketing system.
- First-Level Support: Provide initial technical support and troubleshooting.
- Account Administration: Perform tasks such as resetting passwords and managing MFA methods for Office 365, Epicor P21, phone systems, and other platforms.
Required Skills:
- Proficiency in Microsoft Office applications.
- Strong knowledge of Windows operating systems.
- Basic network and printer knowledge.
- Ability to use reference materials to independently find answers to questions.
- Excellent customer service and communication skills.
- Strong time management skills and ability to work independently.
- Excellent problem-solving capabilities.
Education and Certifications:
- Associate’s degree in computer science or a related field, or equivalent certifications (A , Network , Microsoft certifications, etc.).
Preferred Qualifications:
- Experience with e-Commerce platforms and product information management.
- Familiarity with Zendesk or similar ticketing systems.
Background check and drug test is required.
Job Type: Full-time
Pay: $20.21 - $24.34 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Security clearance:
- Confidential (Preferred)
Ability to Commute:
- Johnsonville, SC 29555 (Required)
Ability to Relocate:
- Johnsonville, SC 29555: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24
