What are the responsibilities and job description for the SERVICE MANAGER position at McCall Service?

Overview :

Ready for your next career opportunity? Look no further, The Turtle is looking to hire you!

You enjoy the outdoors, finding unique ways to solve an issue, and helping people; we enjoy creating extraordinary experiences, growth opportunities, and a fun place for a career for our team. Together? McCall could be the career match youve been looking for.

McCall will invest in your training as exterminating experience is not required to join our team!

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Responsibilities :

With McCall, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Turtle! Company-provided truck, gas, and phone. Benefits including a 401(k) with a company match. Its serving our communities. Its having your teammates backs. Its going above and beyond and making a difference. We step in and step up when people have problems they cant fix, and they need the pros. We crush their pest problems and lift their spirits.

Back to you. Are you a hard worker? Can you follow direction, adapt to change, and solve problems? Are you organized, friendly, and motivated to succeed? Thats a great place to start.

Your Principal Duties and Responsibilities :

Perform supervisory functions (training, review of work, approval of timesheets, compliance, performance assessments, making recommendations to the Branch Manager regarding hiring and disciplining employees)

Ensure accounts are scheduled and serviced in a timely, efficient and professional manner

Observe technicians in field operations

Assist technicians in trouble shooting Difficult situations

Resolve customer concerns and issues

Vehicle Inspections to ensure that they are clean, in sale operating condition, and properly equipped and inventoried

Maintain verifiable training records

Ensure compliance with FDAC regulations

Communicate progress, concerns, and or problems with Branch Manager daily

Build strong relationships with internal and external customers

Perform QC Inspections

Perform production work as needed

Assist with routing and supervision of technicians to achieve high levels of productivity

THE MCCALL WAY

OWN IT

We strive to create a culture of ownership, where all feel empowered to take initiative on what they can control : their customers, routes, teams, communication, and professionalism.

ASPIRE TO BE EXCEPTIONAL

We recognize that success comes from setting ourselves apart and offering exceptional service, support, and experience to our customers and teammates. We aim to make a difference and leave a positive impact on our team, customers, and community through every interaction

CUSTOMER FIRST, TEAM ALWAYS

Providing exceptional service begins with honoring, appreciating, respecting, and caring for our teammates who will make a difference with our customers daily.

We embody a culture of respect, inclusion, and dignity.

DO WHAT IS RIGHT

Regardless of how difficult it can be, we look to do what is right by our team, customers, and ourselves. We act with integrity; we do what is right even when no one is watching

FUTURE FOCUSED

We recognize that change is the only way to grow, so we remain focused on the future to help influence a positive impact. We utilize the latest tools and technology to deliver exceptional service to our valued customers

Qualifications : What you need :

High School Diploma or equivalent required

Must be 18 years of age

Valid drivers license required

Ability to work in the field independently and manage route-based assignments

Knowledge of PestPac preferred but not required

Self-motivated and able to work in a fast-paced environment

Demonstrate coaching and development ability through strong written and verbal communication

Physical Demands / Working Environment :

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations :

Safely use a ladder within the manufacturer's weight capacity

Lift and carry up to 50 lbs.

Safely access crawl spaces, attics, confined spaces, roof tops, etc.

Ability to work in all types of weather conditions

Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid)

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws

McCall is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer

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