Client Sites Specialist

JOB SUMMARY:

Monitor all foreclosure operations related messages and/or processes on the client sites. Update and respond as needed. Act as a liaison between clients and foreclosure operations.

DUTIES & RESPONSIBILITIES:

• Under Limited supervision update general foreclosure processes on active foreclosure files, in client sites
• Work on client site processes through all stages of foreclosure.
• Monitor, reproject, and complete document processes for affidavits, loss mitigation packages, consent judgments.
• Serve as a client liaison between attorney and clients on foreclosure files.
• Notify key member of management when stagnant files are discovered to assist in pushing them forward.
• Review and Audit internal systems to provide brief summary, status and hearing results to clients.
• When case notes are note sufficient, contact the management team to respond to client site messages/events.
• Respond to general case inquiries on behalf of FC Operations and communicate routinely with clients through email and on client site platforms.
• Address messages in the all-client sites.
• Escalate to the appropriate levels of management, if Operation teams do not respond to requests for client updates.
• Assist with the completion of client-specific projects received from compliance department.
• Submit and communicate activity and monthly status reports to key clients.
• Conduct internal audit projects related to client sites, prepare detailed final reports, and communicate audit findings to supervisor.

SUPERVISORY RESPONSIBILITIES:

This job does not require the exercise of supervisory responsibilities.

EDUCATION & WORK EXPERIENCE:

• Bachelor’s degree
• Minimum 2 years experience working in an office environment
• Law Firm experience is preferred but not required

KNOWLEDGE, SKILLS, & ABILITIES:

• Skilled in Microsoft Word, Excel &Outlook
• Ability to conduct and report research
• Documentation Skills
• Strong written and oral communication skills
• Ability to meet deadlines while working on multiple projects
• Ability to utilize multiple internal computer systems
• Ability to multitask and prioritize in an extremely fast paced environment
• Capacity to handle a high volume of email & file communications each day
• Ability to retain and manage sensitive and confidential information
• Aptitude to quickly learn and navigate legal client systems
• Extreme attention to details and ability to learn and interpret legal terminology

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Normal office working conditions, with quiet to moderate noise level within the work environment.

We offer a comprehensive compensation package, which includes a salary commensurate with experience and accomplishments.

If you possess the requisite qualifications and are seeking the challenge of working in a growing firm, please submit your resume in confidence.

All applicants applying for U.S. job openings must be authorized to work in the United States.

Because of the high volume of calls received, only qualified candidates will be contacted for consideration. If you are interested in this position, please email your resume to careers@mccallaraymer.com.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.