What are the responsibilities and job description for the Cafe Manager, day-time position at McCalls Catering & Events?
We expect candidates to have a strong problem-solving ability, well-developed soft-skills, think on their feet, and keep track of all that is going on even as they assist management with planning for future growth.
Suggesting new menu items based on customers' preferences and feedback.
Identifying strategies to retain and attract customers
Exceptional customer service skills including ability to resolve customer complaints regarding food quality and customer service, where due.
Preparing weekly work schedules for staff and finding suitable replacements in case of staff absence.
Ensuring that all café expenses are within budget and identifying ways to decrease operational costs.
Receiving delivered café supplies and verifying that the correct items and quantities have been delivered.
Taking inventory of café supplies and ordering new stock as needed.
Recruiting, training, and supervising café staff
- Café Manager Requirements :
High school diploma, a bachelor’s degree or certification in business administration or business management is advantageous.
2 to 5 years’ experience in a similar position in a fast casual food & beverage service operation.
Manager ServeSafe and ABC RBS certified
Sound knowledge of food health and safety regulations
Ability to think on their feet, innovate and resolve problems.
Well-developed soft skills and people skills are highly desirable.
Competent to remain calm under pressure
Excellent verbal and written communication skills
Exemplary management, communication, organizational and time management skills.
Ensure a safe, hygienic, healthy environment
Ensure complete compliance with all associated laws and regulations.
Strong business acumen and able to innovate, improve, think ahead and be keenly analytic.
Carry out weekly analytics and submit reports, suggesting improvements.
Able to handle prolonged periods of standing.
Ability to lift 15-50 pounds at a time
This is a full-time post. Attendance will be required in line with the business requirements, including at weekends, holidays and in the early mornings as well as evenings.
The essential responsibilities of this position are described under the headings above.
They may be subject to change at any time due to reasonable accommodation or other reasons.
Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Vaccination is a requirement of the job and accommodations due to disability or religious reasons will be evaluated in compliance with prevailing regulations.
