CSR

Description

We are McCann Industries, Inc., and we are growing! Headquartered in Addison, IL, we have served the construction equipment and supply markets through our seven locations throughout Chicagoland and its surrounding areas since 1967. Our goal is to add value to all our business relationships. Long-term staff is dedicated, professional, and fun to work with. We employ true professionals who are fair and honest. We actively and regularly PROMOTE FROM WITHIN. Check us out at: www.McCannOnline.com.

Job Duties:

• Actively engages with both counter customers and phone customers to fully identify parts, product or service needs, respond to inquiries or questions, and offer timely quality solutions.
• Drive sales by identifying related products or add on extensions needed and making customers aware of product promotions.
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• 50% Customer interaction, 30% Operations, 10% Winning Culture, 10% Back office

We offer a very competitive compensation plan including: above average hourly rate, monthly spiff incentives, benefits, and long term career opportunities within our company for the right individual! If this describes you and youre committed to developing a highly rewarding career, send your resume to our HR department at: HR@McCannonline.com, with COUNTER SALES REP on the Subject line, or complete an online application at www.mccannonline.com

Qualifications

Ideal Candidate attributes include:

• A strong sense of urgency to provide exceptional customer service and satisfaction.
• Excellent customer relationship building skills
• A Can and Will do attitude
• Tenacity and willingness to go the extra mile to get the job done.
• Familiarity with construction equipment, construction process and tools
• Passion for, or to learn, the Construction Industry
• Experience at an equipment/auto dealership, Big Box retail or warehouse

Requirements:

• Outgoing, friendly personality is essential!
• Ability to juggle multiple tasks at once: from selling OEM parts, to writing-up orders, to handling phone inquiries, to warehousing inventory, to keeping good records all while building great relationships with our customers.
• Minimum of 2 years of inside sales, retail or related experience; or equivalent in education and experience.
• Sales and customer service skills
• High school diploma or GED required

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.