What are the responsibilities and job description for the Product Support Sales Rep position at McCann?
Our Shared Purpose: We believe contractors and municipalities deserve a trusted supplier who cares about their long-term success as much as the success of the project at hand. In order to accomplish this, we must have highly capable team members whose mission is to deliver on our shared purpose by building long-term, trusted relationships with our existing and new customers.
Job Summary: The primary purpose of the job is to cultivate sales of service, parts, preventative maintenance packages, service uptime, telematics and extended warranties while improving customer satisfaction within the parts and service (Product Support) business by locating, meeting and developing relationships with current and potential customers in the sales area(s) assigned.
Essential Duties/Responsibilities: (additional duties may be assigned)
- Collect customer profile information, type of equipment, customers current parts and service providers and enter into the CRM database.
- Perform After Sale follow up on units sold to include machine overview while building relationships. Provide customer with contact information for aftermarket sales opportunities and future warranty extensions and support.
- Follow up on select repairs coming out of the service shop within one week of return to the customer. Ensure customer satisfaction.
- Solicit service work by selling machine inspections, developing repair quotes, customized maintenance inspection programs and service scheduling in conjunction with Service Managers at the Branch locations.
- Promote parts sales to all customers. Offer parts packages for on location stock programs including filter sales, hardware, hoses, couplings, lubricants, repair parts, telematics and any other parts that may be needed by the customer. Actively pursue wear parts sales. Inform customers of our parts and component inventories.
- Keep an active eye open for customer equipment needs and refer them to the appropriate sales person. Be sure to enter leads/opportunities into CRM software to notify Sales Manager, Account Manager and Product Support Manager.
- Submit input for marketing and promotional opportunities that will assist the overall effort.
- Prepare and enter all customer call activities into CRM Software every day for quality tracking and enhanced communications to all departments.
- Analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations; write reports, business correspondence and procedure manuals; present information and respond to questions from groups of managers, clients, customers and the general public.
- Calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference and volume; apply concepts of basic algebra and geometry; define problems, collect data, establish facts, and draw valid conclusions; interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Education/Experience: Bachelor's degree or one to two years related experience and/or training; or equivalent combination of education and experience. Experience in Product Support, Counter/Inside Sales, Outside Sales, Delivery, Warehouse, and/or Construction.
Physical Requirements: Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 50 pounds; noise level is usually moderate.
