Account Technician (Passports)

Martin County is currently accepting applications for an Account Technician (Passports) position in the County Recorder's office.  The Account Technician (Passports) is a technical position involving the application of specialized knowledge of procedures, records and regulations relating to real estate recordings, vital statistics, and passport applications. 

This is a full-time position, scheduled Monday through Friday, 8:00AM until 5:00PM with a one-hour meal period (40 hours per week).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reviews and accepts passport applications pursuant to Passport Acceptance Agency guidelines and procedures.
• Processes and documents marriage license applications and issues marriage certificates.
• Records minister credentials and notary commissions.
• Assists customers with genealogical and real estate research as requested.
• Reviews real estate documents for accuracy and recordability.
• Processes documents (electronic and paper) presented for recording into computer real estate program.
• Interprets and draws out legal descriptions.
• Provides information to public inquiries in person, by telephone, fax and emails.
• Participates in continuing education and training sessions on applicable job duties, law changes, computer skills and other related matters.
• Performs other work-related duties as required.

The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all duties performed by personnel so classified.

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Specialized training or education beyond high school, but less than an associate degree. 
• One to three years of progressive experience in related field along with the skills, knowledge and abilities required; or equivalent combined education and experience. 

LICENSURE

• Valid driver’s license.

CERTIFICATION

• Passport Acceptance Agent Training. 

KNOWLEDGE, SKILLS AND ABILITIES

At least three years of related experience which includes the following skills and abilities:

• Strong working knowledge of the principles and procedures of land descriptions, transfers and title flow of property, and real estate procedures. 
• Working ability to read and draw property legal descriptions. 
• Working ability to make decisions in accordance with the laws and policies. 
• Knowledge of modern office practices and procedures.
• Ability to maintain clerical records and filing systems.
• Ability to work with prioritizing workload to meet deadlines for multiple tasks and maintain efficiency with frequent interruptions.

The qualifications listed above are guidelines.  Other combinations of education and experience could provide necessary knowledge, skills and abilities to perform this job.

POSITION COMPETENCIES

ACCOUNTABILITY & DEPENDABILITY

• Takes personal responsibility for the quality and timeliness of work, and achieves results with limited oversight.
• Follows instructions and adheres to all County policies and procedures as required.
• Maintains an acceptable record of work attendance and punctuality in accordance with County and Department requirements.

ATTENTION TO DETAIL

• Diligently attends to details and pursues quality in accomplishing tasks.
• Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies.

COMMUNICATION (VERBAL & WRITTEN)

• Demonstrates the ability to develop and maintain working relationships to produce results, and a work environment that builds rapport and trust.
• Communicates professionally and effectively with internal and external customers through spoken and written correspondence, including emails. Listens well; respects viewpoints different than own.
• Contributes knowledge, experience, and feedback appropriately to others.

CUSTOMER SERVICE

• Provides information, options, and/or solutions to inquiries, concerns, and/or requests from the diverse public in a respectful manner.
• Maintains the County’s reputation of providing a high-level of customer satisfaction.

PROFESSIONAL CONDUCT & INTEGRITY

• Demonstrates knowledge and actions consistent with the County’s values and the County’s code of ethics and conduct.
• Respects and maintains confidentiality.
• Demonstrates high moral principles and professional standards with others through truthfulness and sincerity; makes ethical decisions.
• Shows respect for others’ ideas, perspectives, and styles. Demonstrates appropriate business etiquette and social skills.

QUALITY OF WORK

• Maintains a high level of accuracy and attention to detail.
• Demonstrates the ability to use resources productively, effectively, and efficiently.
• Demonstrates the ability to think proactively, anticipates potential problems, and provides workable solutions and alternatives with a ‘can do’ approach.
• Develops and maintains good working knowledge of job responsibilities and prescribed procedures, which facilitates the efficient performance of duties. Takes initiative to utilize job knowledge to analyze situations, resolve problems, and reach decisions.

TEAMWORK

• Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first.
• Gives honest and constructive feedback and shows willingness to receive feedback from peers.
• Provides assistance to teammates as needed.

TECHNOLOGY

• Considerable knowledge of modern office equipment, practices and procedures including a computer and other basic office equipment.
• Software skills, including excellent typing skills, and the ability to use Microsoft Office products including but not limited to Outlook, Word, Excel, and PowerPoint.

PHYSICAL JOB REQUIREMENTS AND WORKING CONDITIONS

The position has good working conditions in general, but is a diversified job requiring sustained mental effort related to public contacts, organizational issues, planning and technical areas.

This position may encounter moderate emotional strain or tension.  There is sustained exposure to sitting and standing.  There is also moderate exposure to computer keyboards and video screens and moderate lifting (up to 40 pounds). 

Continuous:  Sit; Keyboarding; Work requires high attention to detail; Work with frequent deadlines. 

Frequent:  Stand; Lift or carry less than 10 lbs.; Lift or carry 11-25 lbs.; Lift, carry, push, pull 26-60 lbs.; Repetitive movement. 

Occasional:  Walk; Bend or stoop; Kneel or squat; Exposure to emotional public; Limited mental effort and/or stress; Work alone

Intermittent:  Exposed to annoying odor; Exposure to offensive language; Some mental effort and stress involved resulting in frustration. 

This position is responsible for the use of county fleet vehicles, modern office machines and equipment. 

Martin County is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.