What are the responsibilities and job description for the Guest Relations Center Associate position at McCluskey Chevrolet?
Description of the role:
- We are seeking a Guest Relations Center Associate to join our team at McCluskey Chevrolet in Loveland, Ohio. As a Guest Relations Center Associate, you will play a crucial role in providing exceptional customer service and driving sales leads for our dealership. You will be responsible for managing and responding to all incoming internet leads, handling online chats for automotive inquiries, and scheduling appointments for potential customers. This is a fast-paced role that requires excellent communication skills, attention to detail, and the ability to work autonomously. If you are a self-starter who enjoys providing outstanding customer service and contributing to the success of a team, we encourage you to apply.
Shift:
Two opening plus two Closing shifts through the week and Saturday
Responsibilities:
- Respond to all incoming internet leads within seven days and convert them to in-dealer appointments
- Handle online chats for automotive inquiries and aim to convert them into in-dealer appointments
- Respond to all dealer funnel SMS messages and convert leads to in-dealer appointments
- Schedule appointments for all leads and inquiries efficiently and accurately
- Build and maintain relationships with customers to understand their needs and preferences
- Follow up with potential customers to encourage sales and address any concerns or questions
- Log customer notes and follow up on leads
- Contact customers based on current marketing initiatives
- Meet sales targets and goals set by the dealership
- Provide excellent customer service throughout the sales process to ensure customer satisfaction and repeat business
- Perform all other duties as assigned
Requirements:
- Dependable, team player with an outgoing and friendly disposition
- Neat and clean appearance
- Ability to work well independently and in a fast-paced team environment
- Ability to multitask and de-escalate upset customers
- Professionally speak to customers, representing McCluskey Automotive in a positive way at all times
- Superior attention to detail with impeccable time management skills and a passion for Customer Service
- Must be reliable
Benefits:
- Competitive compensation: $17 - $25 per year
- Medical, dental, and vision benefits
- Voluntary benefits available
- Paid time off
- Paid company holidays
- 401(k) with conditional employer match after one year of employment
- Growth potential
- Automotive discounts
About the Company:
We are a family-run business that started in 1973. At McCluskey Chevrolet, we pride ourselves on making each employee's experience special and worthwhile. You'll have the opportunity to drive your career to new heights or simply enjoy your work experience at your own pace. We are an Equal Employment Opportunity/Affirmative Action Employer and value diversity in our workforce. McCluskey Chevrolet is committed to providing reasonable accommodations for individuals with disabilities on request. To apply for this position or if you require special assistance or accommodations due to a disability, please contact our Human Resources department at 513-679-9357.
Salary : $17 - $25
