Office Assistant

Job Description: Office Assistant for Psychology Group Practice

Position: Office Assistant Hours: 25 hours per week.

Location: remote work.

Job Summary:

We are a growing psychology group practice in Chicago specializing in neuropsychological and psychological testing. We are looking for a dedicated Office Assistant to join our team. The ideal candidate will have excellent organizational skills, strong communication abilities, and experience with mental health or healthcare administration. Experience with EHR systems (especially Simple Practice) and knowledge of insurance verification are highly valued.

Key Responsibilities:

• Answer and return calls and emails related to new client inquiries, scheduling, and follow-up documentation or payment needs.
• Guide clients through the testing process, typically involving 3-5 appointments, providing clear instructions and support.
• Process client payments and resolve payment issues by contacting clients or insurance providers as needed.
• Enter new client information into the EHR system, verify insurance, check benefits, and give cost estimates.
• Assist with scheduling, rescheduling, and maintaining client appointments.
• Contact insurance companies and clients to verify benefits and check coverage.
• Prepare intake and testing documentation using Google Forms, Microsoft Word, and Microsoft Excel.
• Send faxes to referral sources and maintain accurate communication records.
• Assist with administrative tasks using Google Suite, Microsoft Word, Excel, and other office software.

Preferred Qualifications:

• Experience in a mental health or healthcare administrative role.
• Familiarity with EHR systems, particularly Simple Practice.
• Proficiency with Microsoft Office, Google Suite, and basic office technology.
• Strong communication and organizational skills.
• Ability to multitask efficiently in a remote working environment.

Benefits:

• $25 per hour.
• Job is fully remote through 2025 and can continue fully remote after 2025 upon request.
• Up to 35 hours PTO and 35 hours sick leave per year accumulating at 1 hour each for every 35 hours worked.
• 401k available on 1/1 after 1,000 hours of service.
• There are opportunities for this to turn into a full-time position with health insurance.
• Ongoing training and professional development.
• Highly supportive and collaborative working environment.

Review of applications will begin immediately and interviews will be with private practice owner and current office assistant (who just got promoted within the practice). The position will remain open until filled. We look forward to hearing from you!

Job Type: Part-time

Pay: $25.00 per hour

Expected hours: 25 per week

Benefits:

• 401(k)
• Flexible schedule
• Opportunities for advancement
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Have you previously worked in a mental health or healthcare administrative role? If so, please describe your experience.
• What is your experience with EHR systems, particularly Simple Practice?
• What administrative software are you proficient with (e.g., Google Suite, Microsoft Office, Excel)?

Work Location: Hybrid remote in Chicago, IL 60606

Salary : $25