Host/Hostess | Porters Neck Country Club

Porters Neck Country Club is seeking a Host/Hostess to join our team. This position manages the dining reservation system at the club. Responsibilities include coordinating with servers and providing information about food and beverage events to members. Supports all food and beverage restaurant operations as assigned.

Porters Neck Country Club is a McConnell Golf Property. To learn more about the club, please visit our website at portersneckcountryclub.com. To learn more about McConnell Golf, please visit www.mcconnellgolf.com.

Responsibilities

• Manages the reservations and seating for the club’s restaurants.
• Directs and assists members and guests in locating daily private functions/events.
• Manages concierge needs on a daily basis.
• Manages the telephone communication to and from the desk.
• Carefully observes service provided to members during the shift. Takes corrective action in the event of problems. Makes recommendations on improvements.
• Greets and seats guests, handles reservations and prepares and maintains a waiting list during peak periods.
• Assists with, performs and oversees all duties assigned to reservation desk coordinators.
• Track and generate restaurant reports as assigned.
• Administrative support and duties as assigned by Restaurant Manager and Food and Beverage Manager.
• Attends meetings, seminars and training courses as requested providing input as required.
• Answers employee/club work-related inquires.
• Reports equipment or fixtures not up to standards.
• Must be knowledgeable of Employee Handbook and Policies.
• Participates in marketing for the club's food and beverage areas.
  
  
  

Qualifications

Education and/or Experience

• High School diploma or GED.
• Minimum one year of management experience, preferably in a restaurant.
• Proficient in Microsoft Word, Excel and Point of Sale systems; capable of creating Excel spread sheets.
  
  
  

Job Knowledge, Core Competencies and Expectations

• Knowledge of club’s dining reservations system and procedures.
• Able to handle multiple tasks and pressure.
• Must follow all health and safety guidelines.
• Knowledge of and ability to perform required role during emergency situations.
  
  
  

Licenses And Special Requirements

• Food safety certification.
• Alcoholic beverage certification.
  
  
  

Physical Demands and Work Environment

• Must be able to keep composure during periods of high incoming phone calls and/or in-person requests.
• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Push, pull or lift up to 50 pounds.
• Continuous repetitive motions.
• Work in hot, humid and noisy environment.
  
  
  

USD $11.00 - USD $13.00 /Hr.