Service Drive Supervisor

Description

Title: Service Drive Supervisor

Compensation: $20-25 per hour depending on experience

Schedule: Tuesday-Saturday 9:00AM-6:00PM

Summary: This is a leadership role in which this individual is expected to mentor, coach, develop, and lead our porter crew. This is an active supervisor position in which the individual will also be assisting in and coordinating the work of others to complete tasks required. This person will be responsible for coordinating chores, breaks, lunches, and daily/weekly meetings. This individual will report all disciplinary issues that need to be addressed after coaching to the service manager.

About us: 

Vancouver Toyota has been a local family business for over 40 years, and we are proud to serve the greater Vancouver and Portland metro area. At Vancouver Toyota, we recognize that our employees’ happiness directly impacts customer satisfaction and we strive to make our business a positive and fun place to work.

Duties:

• Coaching, guiding, and mentoring porters

• Training new porters on the crew

• Assigning tasks and coordinating workflow

• Coordinating and monitoring breaks, lunches, and notifying the service manager of any schedule changes

• Greeting guests immediately upon arrival

• Providing exceptional customer service

• Facilitating the check in at the vehicle with an iPad

• Scanning the VIN in the door jamb 

• Performing video walk around inspection of each vehicle checking in

• Tagging keys and vehicle for the appropriate team 

• Escorting guests to relevant personnel and departments

• Cleaning the interiors and exteriors of vehicles

• Inspect and follow floor mat recall procedures

• Placing protective covers on driver’s floor board

• Moving vehicles as needed to different locations on the auto dealership lot

• Performing an active vehicle delivery for clients checking out

• Valeting vehicles to and from the dealership

• Shuttling guests

• Performing opening and closing duties as assigned

• Cleaning the dealership parking lot, including picking up trash and removing snow or ice

• Running errands for the Service department

• Perform straightforward tasks

• Address guest inquiries with helpful information

• Maintain a professional image at all times

• Handle baggage and items for guests

• Ensure equipment and facilities are safe, clean and organized

• Report any safety concerns or violations to superiors

Qualifications:

• Strong leadership capability

• Strong work ethic

• Excellent decision-making and problem solving skills

• Attention to detail

• Strong ability to build rapport with others

• Ability to build up others in a supportive and constructive way

• Ability to train others with compassion, patience, and respect

• Strong emotional intelligence

• High degree of professionalism

• Ability to communicate complex issues in a way that is easy to comprehend

• High attention to detail

• Active listening skills

• A valid driver’s license in the state

• A clean driving record

• Ability to drive vehicles including manual transmission vehicles

• Excellent customer service skills

• Strong interpersonal and social skills

• Ability to follow instructions closely

• Sound verbal and written communication skills

• Time-management and multitasking skills 

• Able to stand for long hours at a time and move, carry and lift up to 50lbs

Benefits:

• Medical
• Dental
• PTO
• Vacation
• Life insurance
• FSA/DCA
• 401(k)
• Disability insurance
• Discounts on vehicle sales, parts, and services

Qualifications

Salary : $20 - $25