What are the responsibilities and job description for the Operations Manager position at McCormack Baron Management, Inc.?
Position Overview:
The Operations Manager is responsible for effectively monitoring, training and implementing current policies, practices and procedures. The Operations Manager will offer detailed plans, ideas and guidance when needed as it pertains to the functionality and improved work productivity of the team. The Operations Manager will assist the Property Manager in daily functions of the leasing office that include processing resident rent payments, communication with vendors, record keeping, incident reporting, annual recertifications /renewals, leasing /marketing, resident relations for the community, LIHTC compliance, invoice tracking, yardi system accuracy, move in and move out functions, scheduling vacant unit prep work, assigning and tracking maintenance work, maintaining accurate reporting on maintenance. The Operations Manager will perform any combination of these routine tasks as needed while also assigning tasks, training on various tasks and monitoring that the tasks are being completed timely and accurately.
Key Responsibilities (Essential Duties and Functions):
This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities based on business need.
- Supports and assists the Property Manager in overseeing and managing the financial and operational functions of the property.
- Verification of the certification for all resident files; all program related activities are in compliance with the rules and regulations of all federal regulations, Section 8, and tax credit guidelines.
- Verification of income eligibility and preferences of applicants, accurately compute family income.
- Assists with tax credit evaluations, initial certifications, as well as recertifications.
- Prepares contracts, lease agreements, income changes, interim reviews, housing assistance payment adjustments, and/or withholding.
- Processes rent payments, work orders and purchasing.
- Assists in the day-to-day administration of the low-income housing.
- Builds relationships with residents and locals within the community.
- Subscribe fully to all policies and procedures of the Company and be prepared to enforce them at all times.
Education/Experience:
- High School diploma, GED or related experience and/or training.
- Experience in the field of low-income housing and tax credit programs preferred.
- Customer service experience in a hospitality or customer facing industry required.
- Flexible and able to assist with all aspects of leasing and day-to-day property functions.
- Ability to perform accurate mathematical computations, spelling, and grammar skills.
- Exceptional organizational, oral, and written communication skills.
- Computer proficiency with Microsoft Word, Excel, and Outlook required.
- Must have ability to problem solve and resolve applicant and resident issues.
- Yardi experience preferred.
Work Environment/Physical Demands:
- This job operates in a clerical office setting. This role routinely utilizes standard office equipment such as computers, phone, photocopiers/printers, and filing cabinets.
- This position requires sitting, bending, stooping, or standing as necessary. Our offices are equipped with electronic desks for standing or sitting.
McCormack Baron is an Equal Opportunity-Affirmative Action Employer, committed to diversity, inclusion, equity and belonging.
