Client Care Representative/Dispatcher

Mission:

To provide dedicated solutions for the safety and comfort of our clients, their home, and their family while delivering professional on time service.

Outcome:

• Increase our revenue from 1.8  to 2.5 million in the next year.
• Maintain a company-wide warranty call-back percentage of less than 2% per year.
• Maintain our weekly team training meeting and increase individual tech sales consistently each month in the first 6 months.

Promise to you:

• You will be joining a team of experience.
• We train weekly and sometimes daily and believe in and offer continuous education.
• We are a family and personally oriented company. We consistently strive to have open communication with all our team members.
• Fun – we encourage a fun environment through games, contests, carry-in-breakfast, popcorn, and occasionally food on projects.
• We hold an annual Christmas party.
• We are a Client-focused company.
• Our Clients are why we are in business.
• You have the highest earning potential with our pay structure than any other company in our service area.
• Benefits like PTO (paid time off)/vacation and holiday pay.
• Insurance options.
• Many opportunities to hone your skills and abilities
• Individual retirement accounts.
• We offer a learning and growing atmosphere.
• We stay involved in our communities through organizations like scouts, youth leagues, VFW, Fire Department, and church.
• During the interview ask about the friend and family program

Client Care Representative/Dispatcher 

Job Responsibilities

• Answer all incoming calls and respond to all customer inquiries and requests
• Convert incoming client calls into scheduled service appointments
• Dispatch calls by prioritizing the most urgent and profitable calls
• Ensure the right technicians are matched to every job
• Communicate with clients and technicians throughout the day regarding the schedule
• Maintain customer database with complete and accurate information
• Make outbound calls to generate revenue and additional service appointments
• Other duties as assigned

Desired skills and experience:

• Customer service experience required, call center experience preferred
• Must demonstrate above-average verbal and telephone communication skills
• General computer knowledge and software skills, specifically Microsoft Office
• Ability to multi-task
• Highly organized