What are the responsibilities and job description for the Bilingual Call Center Representative position at McCormick Law Firm?
McCormick Law Firm is seeking Spanish bilingual call center representatives to support day-to-day operations of a rapidly growing business. Applicants should be prepared to display critical thinking and attention to detail in a high volume, fast paced environment. While law firm and/ or personal injury knowledge is preferred, it is not required.
Duties include:
- Answer an average of 75 phone calls per day
- Answer potential new client calls and gather intake details to transfer to the appropriate employee
- Answer existing client calls and direct them to the appropriate employee
- Respond to internet and phone inquiries using our provided scripts
- Complete lead list provided by management daily
- Communicate efficiently with the Call Center Manager and Intake Manager
Compensation is hourly beginning at $15 per hour and increases based on the experience level of the candidate.
Benefits include a flexible schedule, paid holidays, PTO, health insurance and more
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Language:
- Spanish (Required)
Work Location: In person
Salary : $15 - $20