Technician I, Information Technology

Job Title

Technician I, Information Technology

Job Type

Full-Time

Location

Baltimore - Baltimore, MD 21202 US
Harrisburg - Harrisburg, PA 17110 US
Mount Laurel - Mount Laurel, NJ 8054 US
Philadelphia - Philadelphia, PA 19103 US (Primary)
Pittsburgh - Pittsburgh, PA 15205 US

Education

Associate Degree

Job Description

Company Overview

McCormick Taylor, Inc. is a full-service professional services consulting firm providing creative design, planning, and environmental solutions to the challenges of everyday life. Since 1946, we’ve focused on our relationships with people—our employees, our clients, and the communities we serve. Our company culture matters because our people matter. We strive to create pathways for career advancement that suit the individual. We embrace the cultural shift toward a greater work-life balance.

Position Summary

McCormick Taylor has an immediate opening for a Technician I, Information Technology in our IT Department.  The ideal candidate will thrive in a collaborative team environment.  We are seeking an individual who can follow established procedures, handle multiple projects, meet deadlines and work well in hybrid remote office environment. Strong written, interpersonal and oral communication skills, attention to detail and ability to organize is required.

Responsibilities

• Provide timely and efficient resolution for Help Desk service tickets
• Offer daily operations and system support to personnel
• Install and configure computer hardware, peripherals, software, and systems
• Verify functionality of computer systems, software, copy/print systems and connectivity
• Test new technologies
• Maintain accurate documentation of IT procedures
• Maintain accurate equipment schedules for deployed hardware
• Create, plan and carry out end user webinar-based training sessions on various IT related topics
• Assess company technology on a regular basis to ensure it continues to meet necessary demands
• Offer suggestions for possible upgrades and technology changes

Job Requirements

Qualifications

• 0 to 4 years of recent computer, server, and network troubleshooting experience
• BSc/BA in IT, Computer Science or relevant field
• Must be resourceful and able to take initiative in a dynamic environment
• Ability to diagnose and resolve technical problems effectively and efficiently
• Thorough knowledge of current Microsoft Office 365 Suite and computer hardware
• Familiarity with network connectivity and troubleshooting
• Professional customer service skills
• Ability and willingness to work in an environment providing 24x7x365 support
• Ability to travel to various offices as needed

 

We value your interest in our organization! At McCormick Taylor, our people are our greatest asset. If you join us, we hope for the opportunity to grow and succeed together. We offer an unparalleled, comprehensive benefits package—including no-deductible medical plans, free vision and dental plans, programs to enhance work-life balance, and flexible and hybrid work schedules.

McCormick Taylor is an Equal Opportunity Employer that strongly supports and celebrates the unique backgrounds of all of our employees and our applicants. Our commitment to inclusion spans age, race, gender identity, sexual orientation, nationality, religion, and physical and mental ability. Our focus is on building a culture that promotes, supports, and values the diverse backgrounds and voices of our employees so that everyone feels welcome and can succeed. We strive to build a diverse workforce that is representative of the communities we serve.