What are the responsibilities and job description for the 2nd shift-Driver Support/Customer Service Representative position at McCormick Trucking?
We are looking for a team player who can multi-task in a busy environment. As a Driver Support team member, your primary role is to direct and assist our drivers in executing their daily job assignments. Previous experience with tractor trailer operations is preferred.
Job Responsibilities:
- Customer Service and Driver Support: Respond to incoming calls and provide excellent customer service to our drivers.
- Compliance: Ensure compliance with DOT regulations and company policy.
- Liaison: Act as the liaison between drivers and other departments as needed, maintaining effective communication.
- Driver Relationships: Assist in maintaining effective relationships between the drivers and the driver support team.
- Fleet Operations: Handle daily fleet operations, driver questions, maintenance issues, and complaints, providing top-notch driver support.
- Additional Assignments: Perform additional assignments as directed by the supervisor.
- Breakdowns: Assist drivers during equipment breakdowns, ensuring smooth operations and driver support.
Qualifications:
- Customer Service Orientation: Demonstrate a strong commitment to customer service and driver support.
- Communication Skills: Excellent verbal and written communication skills.
- Organizational Skills: Strong organizational skills with the ability to prioritize workload in a fast-paced environment.
- Technical Proficiency: Proficient with or able to quickly learn dispatch and recordkeeping systems.
- Leadership: Solid leadership skills to ensure drivers comply with directions and assignments.
- Problem-Solving: Strong problem-solving and decision-making skills.
Experience:
- Dispatching: 1-2 years of dispatching experience preferred.
- Technical Skills: Proficient in Microsoft Word and Excel.
- Tractor Trailer Operations: Previous experience with tractor trailer operations preferred.
Join our team and be a vital part of our driver support system, providing exceptional customer service and support to our drivers every day.
Job Type: Full-time
Pay: Up to $18.50 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Evening shift
- Weekends as needed
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
Salary : $19
