Overnight Driver Support Supervisor - Transportation

The Driver Support Supervisor oversees the daily operations of the Driver Support team to ensure exceptional real-time resolution of driver and customer issues. This position plays a key role in managing breakdowns, safety incidents, and customer service inquiries in a 24/7 call center environment. The Driver Support Supervisor also assists in route and equipment setup, ensuring operational efficiency and on-time delivery. They will lead training efforts for new hires and maintain proficiency in GPS, TMS and maintenance software to optimize team and route performance.

• Supervision and Problem-Solving:
• Oversee all incoming driver and customer calls or emails to ensure timely and effective resolution of issues, including breakdowns, safety incidents, and other challenges.
• Provide hands-on guidance and support to employees in the Driver Support team to address escalated problems in real time.
• Operations Management:
• Assist with the management of equipment breakdowns and coordination of repairs to minimize disruptions to operations.
• Support the Senior Operations Manager with the development of new routes and allocation of equipment to maximize efficiency and meet delivery deadlines.
• Training and Team Development:
• Supervise the training of all new hires in Driver Support, ensuring they are equipped with the knowledge and skills required for success.
• Conduct ongoing coaching and performance evaluations for Driver Support team members.
• Technology and Software Expertise:
• Maintain proficiency in GPS, TMS, and maintenance software used daily to monitor route efficiency, track deliveries, and manage maintenance schedules.
• Leverage software tools to analyze data and identify opportunities for process improvements.
• Customer and Driver Experience:
• Collaborate with drivers, customers, and internal departments to provide seamless service and resolve issues effectively.
• Ensure Driver Support staff deliver professional, courteous, and empathetic service in all interactions.
• 24/7 Call Center Oversight:
• Manage the scheduling and performance of a 24/7 call center, ensuring adequate coverage and quick response times.
• Implement procedures to handle high-pressure situations and maintain operational consistency during all shifts.

This role is integral to maintaining a high standard of service and efficiency within our Driver Support team. The Driver Support Supervisor will ensure that both driver and customer needs are met promptly while fostering a supportive and effective working environment for the team.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Overnight shift
• Weekends as needed

Application Question(s):

• Proven experience in a supervisory role within transportation, logistics, or a similar industry.

Strong knowledge of GPS, TMS, and maintenance software platforms.
Excellent problem-solving and communication skills, with the ability to lead and motivate a team.
Experience in a 24/7 operations environment, with the ability to manage high-pressure situations.
Strong organizational skills and attention to detail.
Familiarity with route planning, equipment setup, and driver/customer support processes.

• Previous experience training and onboarding new employees.

Analytical mindset to identify trends and improve operational processes.
Knowledge of safety and compliance regulations in the transportation industry.

Work Location: In person

Salary : $45,000 - $60,000