What are the responsibilities and job description for the Equipment Sales and Support Specialist position at McCoy Construction & Forestry?
About Us
Mccoy Construction & Forestry is a leading John Deere dealership group with 25 locations across the Midwest and East South Central Regions.
Job Description
- Utilize technology as an active tool to provide proactive customer uptime support and subsequent growth for McCoy Construction and Forestry (MCF).
- Achieve MCF's customer support and satisfaction goals, parts and service marketing and management capability in a specific geographic area of responsibility.
Key Responsibilities:
- Manage the product support process to preempt and resolve technical and/or parts issues impacting machine performance and uptime by developing customer relationships.
- Strategically focus on incremental revenue opportunities that support both parts and service strategic fiscal objectives.
- Make field-related purpose-built customer calls to follow up on Product Support opportunities generated through telematics and available prospecting data.
- Provide leads for Parts and Service Department follow-up when appropriate.
Requirements
- Minimum of 5 years related equipment experience and/or training.
- Demonstrated sales and marketing skills.
- Understanding of the principles, can apply the information to complex situations, develop new applications, and provide expert support for other practitioners.
- Ability to travel up to 60% of the time with some overnight stays included.
