What are the responsibilities and job description for the McCoy Construction & Forestry | Apex Technology Support Engineer position at McCoy Construction & Forestry?
McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a APEX Technology Support Engineer.
The Technology Support Engineer is responsible for the after-sale performance and technical support of all SmartGrade™ and integrated grade control equipped machines. This position must have a highly technical understanding of the John Deere SmartGrade™ system, as well as applicable Topcon™ products that work in conjunction with SmartGrade™ equipped machines. This person must be able to diagnose and resolve issues both on-site and / or remotely and follow the issue(s) to resolution. This position will require a working understanding of other types / brands of integrated grade control (IGC) systems as well as other related construction technology solutions and should be able to trouble shoot as it relates to John Deere and SmartGrade™. This position will work with management to provide or assist in providing extensive training both internally and externally for the operation and support of SmartGrade™ and related grade control products.
Essential Duties and Responsibilities (not in order of priority) :
- Support construction sites for automated machine control and construction layout
- Support and diagnose SmartGrade™ and related grade control issues and make appropriate repairs
- Communicate effectively with John Deere and other applicable technical support personnel to successfully resolve customer’s issues from start to finish
- Consistently demonstrate and utilize remote support tools such as John Deere SmartGrade Remote Support or equivalent 3rd party software whenever applicable
- Communicate developing or existing hardware / software concerns related to SmartGrade™ / IGC to appropriate MCF departments
- Actively support the Precision Technology Manager and territory managers within their respective areas to promote, demo and sell SmartGrade™ machines
- Assist in training territory managers to conduct SmartGrade™ demonstrations
- Complete & maintain all OEM and government certifications expected or required
- Plan, prepare, and conduct in-field demonstrations and classroom training of grade control solutions for both construction professionals and MCF staff as required
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Seek additional sales, parts, and service opportunities for MCF and report those prospects to the appropriate parties
Education, Skills & Knowledge Required :
Benefits :
Affirmative Action / Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.
