What are the responsibilities and job description for the Service Manager position at McCoy Construction & Forestry?
Date Posted: Mar 18 2025 00:00
McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Service Manager.
The Service Manager is responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment.
Essential Duties and Responsibilities (not in order of priority):
- Supervises all Service Department personnel
- Supervises the opening and closing of work orders for control of each shop job
- Maintains and monitors detailed records of time and performance of Service employees
- Monitors and schedules pick-up and delivery of equipment
- Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
- Up-sells any service that is necessary to keep the product operating more efficiently and safely
- Stays current on product improvement programs from Deere
- Orders and maintains needed shop supplies
- Monitors customer satisfaction through phone calls and on-site visits
- Coordinates with Deere on programs, warranties and technical machine problems
- Interviews and selects qualified personnel
- Reports status of shop goal and objective achievement to either the Regional Service Manager or GM
- Assists in planning and developing service marketing programs
- Acts as site safety coordinator in conjunction with Corporate Safety Manager
- Monitors training needs and provides for the delivery of such training as required
Education, Skills & Knowledge Required:
- Two-year certificate from college or technical school and five years of related experience desired. College degree preferred
- Heavy duty diesel equipment service experience may be substituted or combined with education
Benefits:
- Paid Time Off-80 Hours in the First Year!
- Ongoing training by the best in the industry
- Medical, Prescription, Dental, Vision, Short- and Long-Term Disability
- 401K with Employer Match
- $50,000 Life Insurance Policy
Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.
Salary : $50,000
