Demo

Service Manager

McCoy Construction & Forestry
Kingsport, TN Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 5/18/2025

Date Posted: Mar 18 2025 00:00


McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Service Manager.


The Service Manager is responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment.


Essential Duties and Responsibilities (not in order of priority):

  • Supervises all Service Department personnel
  • Supervises the opening and closing of work orders for control of each shop job
  • Maintains and monitors detailed records of time and performance of Service employees
  • Monitors and schedules pick-up and delivery of equipment
  • Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
  • Up-sells any service that is necessary to keep the product operating more efficiently and safely
  • Stays current on product improvement programs from Deere
  • Orders and maintains needed shop supplies
  • Monitors customer satisfaction through phone calls and on-site visits
  • Coordinates with Deere on programs, warranties and technical machine problems
  • Interviews and selects qualified personnel
  • Reports status of shop goal and objective achievement to either the Regional Service Manager or GM
  • Assists in planning and developing service marketing programs
  • Acts as site safety coordinator in conjunction with Corporate Safety Manager
  • Monitors training needs and provides for the delivery of such training as required

Education, Skills & Knowledge Required:

  • Two-year certificate from college or technical school and five years of related experience desired. College degree preferred
  • Heavy duty diesel equipment service experience may be substituted or combined with education

Benefits:

  • Paid Time Off-80 Hours in the First Year!
  • Ongoing training by the best in the industry
  • Medical, Prescription, Dental, Vision, Short- and Long-Term Disability
  • 401K with Employer Match
  • $50,000 Life Insurance Policy

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.

Salary : $50,000

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