Technology Support Manager

Date Posted: Apr 02 2025 00:00

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Technology Support Manager.

: Responsible for developing long term partnerships with existing and emerging users of grade control technologies, as well as drive growth of whole good sales and increase market share of Topcon products and accessories within an assigned area of responsibility (AOR). Additionally, provide direct customer and machine support when needed to promote the overall utilization and customer satisfaction of APEX Technologies. Their expertise will be leveraged, when applicable, to support McCoy Construction & Forestry’s (MCF) efforts to promote, demo, sell, setup and support John Deere SmartGrade™ products.

Essential Duties and Responsibilities (not in order of priority):

Promote and sell technology products in assigned area of responsibility.

 Proactively manage existing customer relationships, as well as develop prospective customers and markets to maximize profitability and grade control market share.

 Maintain an active customer database with respect to call reports, sales forecasts, customer contact information, market intelligence, competitive pricing data, and information on customer’s current and potential grade control technology needs.

 Establish and maintain a high level of proficiency in construction technology and SmartGrade™ product

 Assist MCF territory managers within their respective areas to assist in sales, setup, and support of SmartGrade™ machines.

 Monitor SmartGrade™ and construction technology inventories (levels and/or demand) and give regular updates and/or recommendations to management.

 Ensure customer satisfaction with APEX Technologies products and services and deal promptly with any disputes or potential disputes through the proper managerial channels within the company.

 Regularly follow up with customers who have made purchases to ensure the company has met or exceeded their expectations.

 Assist in the collection of accounts receivables as needed or requested by management.

 Properly document and follow appropriate company processes for all sales, rentals, and demonstrations.

Education, Skills & Knowledge Required:

Demonstrated entrepreneurial drive and work ethic.

 Understanding of construction technology. Including GNSS, Total Stations, and Machine Control.

 Capable of selling, promoting, and marketing.

 Strong interpersonal, negotiation, and conflict resolution skills.

 Effective working cooperatively in a team environment.

 Willingness to travel within assigned territory (Up to 75%).

 Knowledge of construction industry (Performs more complex functions, understands principles, may teach others).

 Degree in an Engineering/Technology/Marketing discipline or equivalent industry experience. (University Degree or equivalent experience).

 Minimum of 3 years related equipment experience and/or training; or equivalent combination of education and experience.

Work Environment:

Indoor Work Environment

 Moderate noise level

Benefits:

• Paid Time Off-80 Hours in the First Year!
• Ongoing training by the best in the industry
• Medical, Prescription, Dental, Vision, Short- and Long-Term Disability
• 401K with Employer Match
• $50,000 Life Insurance Policy

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.