What are the responsibilities and job description for the Technical Product Support position at McCoy Global USA Inc.?
Technical Product Support
McCoy Global
THIS JOB IS FOR YOU
IF YOU ACT LIKE AN OWNER AND OWN YOUR ACTIONS;
IF YOU EMBRACE CHALLENGE AND LEAD CHANGE;
IF YOU EVOLVE, ADAPT AND CELEBRATE SUCCESS;
IF YOU APPROACH ALL INTERACTIONS POSITIVELY, COURAGEOUSLY AND HONESTLY;
IF YOU HAVE YOUR TEAMS BACK;
IF YOU ARE THE BEST AT EVERYTHING YOU DO!
What We Need:
Are you someone who is self-driven, enthusiastic, motivated to work in a fast-paced work environment, and looking for an opportunity to contribute to the growing success of an organization? If your answer is YES, then that’s where YOU come in, because we are looking for a talent like yours!
The Technical Product Support will drive growth and provide exceptional product support for McCoy Global in the Western Hemisphere. You will collaborate closely with Operations, Product Line Managers, and Sales to enhance customer experiences, optimize product performance, and ensure ongoing product support excellence. This key role will empower the success of both new and existing products by delivering top-tier technical support.
What you’ll bring:
- Minimum high school diploma or equivalent
- 3-5 years related industry experience preferred
- Previous technical or specialized training an asset
- Comprehensive knowledge in mechanics and electronics
- Basic knowledge of Microsoft Office including Word, Excel, and PowerPoint
- Must have a valid driver’s license and passport to travel to field locations
- Willing to travel onshore/offshore/international
What you’ll do:
- Provide operations and maintenance training on McCoy Global Products.
- Provide technical support for customers, 24/7
- Conduct product field trials when and where required.
- Make recommendations for training needs across the product lines.
- Continually aid in the enhancement and updating of training, communications and related educational tools for internal and external reference.
- Develop and maintain relationships with key customers.
- Identify sales and growth opportunities and assist in the development and execution of plans to ensure that customer’s opportunities/requirements are achieved and capitalized on.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Develop new accounts by identifying potential new customers for Sales, Rental or Service
- Assist with customer requests or issues as needed and address customer concerns to ensure satisfaction.
- Respond to customer requests within target timeframe with solutions by working with internal departments.
- Provide activity reports to the Sales and Marketing and Product Line Teams.
- Understand and communicate customers’ strategies, competitors’ strategies, market drivers and outlook and any trends in technology that could impact McCoy Global market position.
- Aid in the development and implementation of strategic and tactical plans to address market opportunities and penetration of new customer segments.
- Gather and analyze market need and intelligence; particularly, activity, price, total available market and market share and competitive outlook.
- Attain and disseminate information regarding competitor intelligence.
- Capture and communicate industry and customer new product development opportunities and requests to ensure new products are fit for purpose.
- Provide input as needed to prepare business cases and statement of requirements for new product/system opportunities.
- Adhere to all organizational policies and procedures, including but not limited to all Health and Safety and Quality Management initiatives.
Who Are We?
Over a century ago, blacksmith Henry McCoy established the Edmonton Auto Spring Works in Edmonton, Alberta, Canada. Back in 1914, the name McCoy meant a commitment to quality; and that, along with a desire to continually innovate, is what we stand for today.
KEEPING AHEAD OF THE CURVE
Always ahead of the curve, we’ve evolved from auto springs, axle manufacturing, trucking, and trailers, to hydraulic power tongs, advanced engineering for wellbore integrity, data acquisition for harsh environments, and cloud-based automated Smart technology solutions. Our evolution has been relentless – just the way we love it.
LEADING CHANGE
All along the way, we have aggressively embraced change to support our customers at every turn, anticipating their needs and delivering highly customized solutions. It is no surprise that our company today bears little resemblance to the blacksmith shop of 1914.
AN UNWAVERING FOCUS
Yet it is also no surprise that our spirit remains fundamentally unchanged: our focus on quality and customization ensures the products and services we provide live up to our promises, so you can live up to yours.
When you work at McCoy, you work with:
- A great teamwork environment that challenges your ability while having fun.
- A voice to help us continuously improve our processes and teams.
- A chance to help us deliver innovative solutions to our customers provide energy to the world.
- An opportunity to grow within our company as we succeed in growing our customers.
- An organization that recognizes and cares about its employee’s well-being.
So, what can McCoy offer you?
- We offer competitive time-off
- 4 wellness days PER YEAR plus your birthday off!
- 3 weeks of vacation accrued throughout the year
- We match your 401K
- Matching Employee Share Purchase Plan (ESPP)
- Work with a company that CARES
We are 1-McCoy and We want YOU!
Note: McCoy Global conducts security checks for positions
