Cashier

Job Description

Job Summary:

The cashier plays a key role in delivering exceptional customer service by processing monetary transactions accurately and efficiently at the cash register. Key responsibilities include greeting customers, operating the cash register, accepting various forms of payment, assisting with product inquiries, and maintaining a clean and organized work area.

Key Responsibilities:

• Customer Interaction: Greets customers warmly and provides assistance with product location, pricing, and usage.
• Transaction Processing: Operates the cash register to process transactions accurately and efficiently using available equipment such as UPC scanners, calculators, or credit/debit card machines.
• Inventory Management: Assists with stocking and restocking products, face-fronting shelves, and performing housekeeping tasks to maintain a clean and organized store environment.
• Return and Exchange Policy: Processes returns and exchanges according to company policy, ensuring customer satisfaction while adhering to store procedures.
• Complaint Resolution: Listens to customer concerns, resolves issues promptly, and escalates matters to management when necessary.

Requirements:

• Customer Service Skills: Demonstrates excellent customer service skills, providing friendly and attentive service to meet customer needs.
• Verbal Communication Skills: Possesses good verbal communication skills to effectively communicate with customers and team members.
• Operational Equipment: The ability to operate available equipment, including cash registers, calculators, and scanners.
• Mathematical Skills: Basic mathematical skills to make change and provide refunds accurately.
• Product Knowledge: Familiarity with company products and services, as well as customer-related policies.

Education and Experience:

• A high school diploma or equivalent is preferred.
• Successful completion of on-the-job training, completing levels 1 and 2 of positional training offered.

Physical Requirements:

• Prolonged periods of standing and working on the cash register or related equipment.
• Ability to lift up to 30 pounds at times and occasionally lift/move up to 80 pounds.
• May need to work nights, weekends, and holidays.
• Repetitive movements over long periods are required.

I have read the above job description and can perform the essential functions of the position with or without reasonable accommodation.