What are the responsibilities and job description for the Support Professional - Inventory Control and Software Expert position at McCoy's Building Supply?
McCoy's Building Supply is seeking a highly skilled Support Professional to join our team.
Job Description
We are looking for an exceptional candidate who possesses excellent communication skills, strong analytical abilities, and the ability to work effectively in a fast-paced environment. The successful candidate will be responsible for providing top-notch support to our customers, resolving technical issues, and ensuring seamless software operations.
About the Role
- Provide expert-level technical assistance to customers via phone, email, or in-person, ensuring timely resolutions to their queries.
- Collaborate with cross-functional teams to identify and resolve technical issues, improving overall system efficiency and performance.
- Analyze complex problems, applying critical thinking and creative problem-solving skills to develop effective solutions.
- Develop and maintain comprehensive documentation of technical procedures, ensuring easy access for colleagues and future reference.
- Maintain a deep understanding of company policies, procedures, and systems, providing guidance and support as needed.
- Participate in ongoing training and professional development to stay up-to-date on the latest technologies and best practices.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent combination of education and experience.
- Proven track record of delivering exceptional customer service, with a focus on empathy, patience, and clear communication.
- Proficiency in Windows 10 Operating Systems, Microsoft Office Suite (Excel, Word, Outlook), SharePoint, and Mac21, with a willingness to learn new technologies.
- Excellent analytical, problem-solving, and time management skills, with the ability to prioritize tasks effectively.
- Strong teamwork and collaboration skills, with a focus on building positive relationships with colleagues and stakeholders.
Preferred Qualifications
- Prior experience working in a retail store environment, preferably in a technical support role.
Work Environment
The noise level in the work environment is usually moderate. The work environment for this position may require the person to work near moving or mechanical parts. In this position, there is a risk of electrical shock.
Mccoy's is an equal opportunity employer. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at (866) 896-0884. EOE, AAP, D, F, VA
