Service Advisor/Sales - Sonora

Job Description

Overview :

McCoy Tire & Auto Care  is the premier shop for tires and all your automotive needs. Since opening in 1975, our customers have taken us along for the ride when selecting replacement tires or having maintenance work performed on their vehicles. Known for our superior knowledge about all types of replacement tires for passenger cars, light trucks, and off-road vehicles. We also service what we sell, providing customers with computer spin and road force balancing, flat repairs, regular and low-profile tire installation, PAX tire service, and tire rotations. McCoy Tire & Auto is also a full-service shop, we offer quality automotive repair including wheel alignments, brake repair, and a host of other mechanical repairs.

The Sales / Service Advisor is responsible for selling and promoting all products and services offered by BRAND and following the company’s store standards and expectations.

COMPENSATION : VARIES FROM $22 - $24 / HR, DEPENDING ON EXPERIENCE (houlry bonus).

Principal Duties and Responsibilities :

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned.

Employee Benefits :

Qualifications :

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $22 - $24