What are the responsibilities and job description for the Automotive Service Advisor/Writer position at McCracken Automotive?
Company Overview
McCracken Automotive has been a trusted name in the automotive repair industry since 1927. As a family-owned and operated business in its third and fourth generations, we pride ourselves on providing quality auto repair and exceptional service to our community.
Summary
We are seeking a Part time customer service associate to join our dedicated team at McCracken Automotive. We are willing to Train if you have strong Customer skills and ability to multi-task. . Your expertise will help us maintain our reputation for quality and trust. We are willing to be flexible with your time - Hours can be 6a - 6p window - 4-8 hr shifts available.
Responsibilities
- Greet customers and assess their automotive service needs.
- Answer phones and set appointments.
- Provide accurate estimates for repairs and services based on customer requirements.
- Communicate effectively with technicians to ensure timely completion of services.
- Upsell additional services and products that enhance vehicle performance.
- Maintain customer records and follow up on service recommendations.
- Ensure a high level of customer satisfaction through excellent service.
Requirements
- Experience in automotive service or repair is preferred.
- Strong communication skills to interact effectively with customers and staff.
- Ability to upsell services while maintaining customer trust.
- Basic knowledge of auto estimating processes is beneficial.
- Sales experience in an automotive environment is a plus.
If you are passionate about cars and dedicated to providing outstanding customer service, we invite you to apply today and become a part of the McCracken Automotive family!
Job Types: Part-time, Internship
Pay: $45,000.00 - $85,000.00 per year
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Location:
- West Roxbury, MA 02132 (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- West Roxbury, MA 02132 (Required)
Work Location: In person
Salary : $45,000 - $85,000