What are the responsibilities and job description for the Part-time Receptionist position at McCrite Plaza?
Reports to: Business Office Manager.
Position Status: Part-time, days, evenings or weekends as scheduled. (This position requires every Saturday between the hours of 2p-8p, some weeknights 4:30p-8pm and other shifts as needed).
Hours of Operation: The hours will be set by the Business Office Manager.
Job Summary: Reception’s primary function is to answer inquiries and provide information to the general public, customers, visitors, and other interested parties. In addition, perform administrative support tasks.
Essential Functions / Duties:
- Screen and direct incoming calls and direct them to the appropriate department or staff member; answer inquiries according to facility release of information policies and procedures.
- Screen all individuals entering the facility and direct them to the proper location, resident or staff member; enforce visitation policies and procedures.
- Screen employment applications/resumes and route them to the appropriate department head or supervisor.
- Interact with residents; listen to concerns and relay necessary information to management.
- Prepare orientation packets and create name tags for new employees.
- Assist with assembly of payroll information as directed; this includes prepping payroll stubs/checks for distribution along with other information as requested.
- Work on meal tickets for residents and staff; accept monies for tickets, prepare the meal ticket and post receipt of the monies in the petty cash log, and file the tickets.
- Accept checks and prepare receipts for checks; access information on computer system to process checks received; scan checks.
- Follow-up with service providers (i.e. security/fire alarm system, lawn care, etc.) as needed or requested by the Business Office Manager.
- Order office supplies for the facility and ensure maintenance of the administrative copy machine; maintain other office equipment, such as phone system, fax machines, and postage meter.
- Make copies and send faxes as requested by staff members.
- Assist residents in business office center with computers and copiers.
- Copy and fold weekly activities program booklet.
- Operate theater DVD player and television.
- Arrange contact between marketing staff and potential residents/families regarding tours and apartment availability.
- Coordinate with Valet/Driver for resident requests.
- Input work orders for repairs.
- Operate the cash register for the Hy-Vee store; log purchases.
- Schedule elevator maintenance as needed/required.
- Unlock/lock front door.
- Set phone to day/night ring.
- Meter and mail out packages, letters, and other items requested.
- Maintain contact with other reception staff members to ensure coverage between shifts.
- Operate computers programmed with software needed to record, store, and analyze resident information; operate copy/fax/printer machines to send documents and produce documents.
- Perform other related duties as directed by the Business Office Manager.
- Please refer to the Physical and Other Requirements section for abilities that are essential as they relate to the ability to do duties listed above.
Education and Experiences: Prior experience in a similar working environment is preferred, but not a requirement of the position.
Abilities: The successful candidate will have a poised, professional demeanor, and a positive attitude. They will be resourceful and have the ability to take the initiative in a changing workplace and adapt to varying requirements and needs. Specific abilities include:
- Ability to understand, observe, and enforce infection control procedures related to facility services.
- Ability to observe all facility safety policies and procedures.
- Ability to understand and recognize potential physical, chemical, and electrical hazards and take immediate corrective action as appropriate.
- Ability to understand and enforce the Exposure Control Plan as this position risks occupational exposure to blood borne pathogens and other infectious material as an essential function of the job.
- Ability to safeguard the privacy of Residents’ health information.
- Ability to speak and read English, and follow oral and written directions.
- Ability to establish and maintain effective working relationships with the public, residents, and staff.
- Ability to use computers; the ability to use the designated facility computer system (or systems) at a proficient level.
- Ability to perform other related duties as directed by administration.
- Must attend staff meetings, in-service classes, and committee meetings as assigned or required.
Physical and Other Requirements: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
This position requires vaccination against COVID-19, as detailed in the Company’s Mandatory COVID-19 Vaccination Policy.
It requires the following abilities as essential to for the position:
- Ability to stand, stoop, crouch, kneel, balance, finger, grasp, push, pull, reach or walk.
- Ability to lift objects from a lower to higher position or moving objects along a horizontal level but from position to position. This includes lifting and carrying weights up to 25 pounds.
- Ability to exert force upon an object in order to draw, drag or tug objects toward the source of the force in a sustained motion.
