What are the responsibilities and job description for the Client Representative Trainee position at MCCS National?
Job Overview:
MCCS National is seeking a passionate and client-focused Dedicated Client Representative to join our team. In this role, you will be responsible for fostering strong relationships with our clients, understanding their needs, and ensuring their overall satisfaction with our services. As the primary point of contact, you will provide support, address concerns, and proactively identify opportunities to enhance client experiences and grow their accounts.
Key Responsibilities:
- Act as the main point of contact for assigned clients, building and maintaining strong relationships.
- Understand client goals and needs, ensuring that MCCS National’s services are aligned with their expectations.
- Address client concerns and provide timely resolutions to any issues.
- Identify opportunities for account growth and collaborate with internal teams to meet client needs.
- Provide regular updates to clients regarding their accounts and ongoing services.
- Ensure a high level of client satisfaction by delivering exceptional service and support.
- Communicate client feedback to relevant departments to improve services and offerings.
- Stay informed about industry trends and best practices to provide valuable insights to clients.
Qualifications:
- Proven experience in client relationship management, customer service, or a similar role.
- Strong interpersonal and communication skills.
- Ability to understand client needs and deliver solutions to meet those needs.
- Problem-solving and conflict-resolution skills.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in CRM software and other client management tools is a plus.
Benefits:
- Competitive salary and performance-based incentives.
- Professional development and growth opportunities.
- Collaborative and supportive work environment.
How to Apply:
If you are a dedicated, client-oriented professional looking to make a difference at MCCS National, we’d love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience at mccsnational.com/applicant-dashboard
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18
