What are the responsibilities and job description for the ServiceTitan Administrator position at McCullough Heating and Air Conditioning?
Job Title: ServiceTitan Administrator
Location: Austin, TX
Company: McCullough Heating and Air Conditioning
About Us:
McCullough Heating and Air Conditioning is the largest family-owned residential HVAC service provider in Austin, TX with a sterling reputation built over 40 years. We are dedicated to not only providing top-notch service but also educating and engaging our community. We rely on cutting-edge technology, like ServiceTitan, to streamline operations and enhance our efficiency. We are looking for a detail-oriented and tech-savvy ServiceTitan Administrator to join our team.
Job Summary:
The ServiceTitan Administrator will be responsible for managing, optimizing, and maintaining our ServiceTitan platform to ensure seamless operations and maximize efficiency. This role includes troubleshooting issues, training staff, and implementing new features to align with our business goals.
Key Responsibilities:
- Serve as the primary administrator and subject matter expert for the ServiceTitan platform.
- Customize and configure ServiceTitan workflows, pricing, reporting, and settings to meet business needs.
- Provide training and support to staff on using ServiceTitan efficiently.
- Monitor system performance, identify issues, and implement solutions.
- Create and maintain reports, dashboards, and KPIs within ServiceTitan.
- Collaborate with various departments (sales, operations, finance) to ensure ServiceTitan integrates smoothly with existing processes.
- Stay up-to-date on new features, updates, and best practices within the ServiceTitan ecosystem.
Qualifications:
- Proven experience working with ServiceTitan (administration, configuration, and support).
- Strong understanding of HVAC operations and workflows.
- Excellent technical troubleshooting skills.
- Proficient in creating reports, dashboards, and analytics within ServiceTitan.
- Exceptional communication and training skills.
- Highly organized, detail-oriented, and able to manage multiple tasks efficiently.
- Optional: Certification in ServiceTitan or related software preferred.
Why Join Us?
- Be part of a forward-thinking company that values innovation and technology.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive team environment.
