What are the responsibilities and job description for the Receptionist / Greeter position at Mcdonald Automotive?

Job Description

McDonald Nissan is seeking a friendly, outgoing individual to fill a Greeter position. In this role you will interact with customers as they arrive, answering basic questions they may have and checking them into our operating system for both sales and service. This is a customer service role where you set the initial warm and inviting tone for the dealership.

What We Offer

Family Owned and Operated
Paid Training
Medical, Dental, and Vision Insurance
Company Paid Basic Life Insurance
Company Paid Accidental D&D Insurance
401(K) Retirement Savings Plan with generous company match
Competitive Paid Time Off
Career Advancement and Growth Opportunities
Employee Assistance Program
Employee Discounts on Parts and Services
Employee Vehicle Purchase Programs
Team events
Discounted Rates at Pine Creek Golf Club in Colorado Springs and The Raven Golf Club in Silverthorne

Responsibilities / Duties

Check in customers for sales and service appointments.

Enter basic customer information for walk-in’s.

Field phone calls and forward them to the appropriate department.

Communicate with callers in a professional, friendly, and efficient manner striving to minimize the amount of time spent on hold.

Take thorough messages, indicating the caller’s first and last name, company name if applicable, the time and the message the caller wishes to leave.

Provide basic information to callers who have general inquiries.

Assist with filing duties and other administrative tasks as needed.

Perform other duties as assigned.

Be friendly, professional, courteous, and efficient when working with customers and employees.

Qualifications

Be able to work approximately 40 hours per week.

Hours and schedule may vary to accommodate other employee’s vacation time and sick time.

High School diploma or equivalent.

Possess excellent written and verbal communication skills.

Ability to operate or learn to operate a teams-based phone system.

Ability to operate or learn to operate our appointment management system.

Ability to read and comprehend instructions and information.

Ability to work well with the public.

Who We Are

Join us as we embark on our expanding growth adventure. This well-performing company will offer exciting challenges and future career growth opportunities.

At McDonald Automotive, we strive to make every employee an employee for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McDonald Automotive is critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Because our goal is to exceed a client’s total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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