Service Manager - McDonald Automotive

We’re growing – Again!

Are you ready to take your career to the next level? McDonald Automotive Group is seeking a dynamic leader with a passion for driving sales and improving operational efficiency. With our dealerships consistently ranked among the top in the country, we have achieved great success through our customer-first approach and commitment to our community. If you are looking to join a successful team at a company where doing right comes naturally, we want to hear from you!

Check out our Instagram to see what we're all about!
https://www.instagram.com/mcdonaldautomotivegroup/

Compensation Overview

Average compensation for this position is $120,000 with top performers earning $160,000

Essential Duties and Major Responsibilities:

• Create and maintain effective relationships with equipment and supplies vendors and suppliers, to ensure timely and accurate delivery of both.
• Resolve customers’ billing and/or service concerns to appropriate department to resolve and follow through to completion.
• Supervising all service staff.
• Employee scheduling.
• Responsible for new hire training and employee development.
• Oversee service drive process and efficiency.
• Assist with service write-ups and tagging customer vehicles.

Experience & Qualifications Needed to be Successful:

• Service Manager: 2-3 years
• Valid driver's license and clean driving record (Required)
• Prior experience can be dealer or independent
• Excellent customer service skills and a forward-thinking, technology driven mindset

What We Offer:

• Competitive 401k / 401k matching
• Medical / Dental / Vision Insurance
• Employee Assistance Program
• PTO Accrual
• Health Savings Account
• Flexible Spending Account
• Voluntary Life and AD&D
• Employee Discounts/ Pricing on Parts, Vehicles and Service

What Makes Us Different?

At McDonald Automotive Group, being family-owned and operating with three generations actively involved means that we prioritize relationships, not just transactions. Our commitment extends beyond serving our community and customers — many of whom have been with us for decades — to valuing our employees as an integral part of our family. We are honored to have team members who have dedicated decades of their careers to us, retiring as part of the McDonald legacy.

We're proud to attract highly motivated and driven individuals who are not only passionate about their work but are also dedicated to building relationships and embodying exceptional customer service. For us, it's not just about the work we do together, but the family we build along the way.

This position will remain open for at least three days and will close upon candidate selection. If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to hr@mcdonaldag.com