Manager, Program Management Office

Company Description

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

This role will collaborate closely with cybersecurity experts, market leads, project managers, and Global Technology Solutions teams to ensure the reliable and efficient operation of McDonald’s security services. In addition, this role will be responsible for managing and collaborating with the support teams that handle tickets and other operational tasks for McDonald’s security services. This person will work closely with others in Global Technology Risk Management and other areas of Global Technology to ensure that our services are meeting the needs of markets, application teams, and other stakeholders.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description

Job Summary

The Global Technology Strategy & Planning team is focused on strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.

The Manager, Program Management Office (PMO) role works with the Senior Manager, Global Technology, PMO. This role leads and directs projects that are Loyalty focused, very multi-functional and highly complex using different development methods which often require considerable resources and high levels of functional integration.

Primary Duties:

• Manage project plans, roadmaps and execution to achieve the project goal under various methods(i.e Agile, Waterfall, etc)
• Manage project changes using appropriate verification techniques to keep the project on track.
• Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all partners.
• Align partners and team members by ensuring a common understanding of expectations for the project.
• Work to implement approved actions and workarounds to mitigate risks.
• Document high-level risks, assumptions, and constraints using historical data and expert judgment to understand project limitations.
• Leverage knowledge of and experience with the following:
• Leverage shared services on delivery model.
• Support or ensure the standardization of processes for implementing projects across all clients, in accordance with standard processes related to the SDLC and ADLC.
• Complete short term strategy for function.
• Solve difficult problems impacting a project; identify ways to improve current customer needs.
• Accountable for managing projects using various development methods (i.e. Waterfall, Agile, etc) with moderate risk and directs activities of the project teams.
• Implements necessary charters, templates, tools and associated PMO artifacts depending on the project.

Benefits eligible: Yes

Bonus eligible: Yes

Long term incentive eligible: Yes

The expected salary range for this role is $112,860 - $143,900/ per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factor

Qualifications

• 4-5 years’ experience required: Prior corporate and global project management experience required, with a Loyalty focus, with 3 years managing projects.
• Demonstrates a deep level of expertise in Technical Project Management process and tools, inclusive of JIRA, Confluence, Smartsheet. Planview a plus.
• Experience in loyalty project/program management, preferably in retail and/or Fast-food industry.
• Demonstrated ability to collaborate with globally dispersed teams with light direction.
• Knowledge of loyalty programs and basic loyalty concepts.
• Experience working with a 3rd party loyalty vendors/systems.
• Experience with software methodology development processes (i.e. ADLC, SDLC, Lean).
• Ability to create presentations.
• Ability to work under tight deadlines managing multiple key business priorities.
• Ability to solve very complex problems and deal with a variety of work situations.
• Strong understanding of a variety of technology solutions.
• Bachelor’s degree in related field required: Project Management Professional (PMP) preferred; Agile Certifications preferred (e.g. PSM, CSM, etc.) or equivalent work experience preferred.

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.