Technology Deployment Supervisor-US Tech

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

Our Menu and Configuration Enablement team seeks a Technology Deployment Supervisor. This role offers the opportunity to be part of the core team that crafts, deploys, and manages technology solutions for all U.S. McDonald's restaurants.

Accountabilities and Responsibilities:

Supervision and Leadership

• Partner with business owners to understand objectives and define requirements.
• Serve as the primary contact for internal and external stakeholders.
• Deliver high-quality business and functional requirements to the Menu and Configuration Enablement team for design, testing, and implementation.
• Coordinate and participate in reviews, revisions, improvements, testing, documentation, and notifications of product changes and opportunities.
• Document and present business/technical presentations.
• Collaborate with Menu Category, Innovation, and Marketing teams to support initiatives.
• Develop detailed project plans, lead schedules and tasks, communicate deadlines, manage risks, and solve issues creatively to ensure projects are completed within scope, budget, quality, and timeline.

Project Management

• Plan, complete, and oversee deployment and enablement projects.
• Ensure projects are completed on time, within scope, and budget.
• Identify and mitigate project risks.
• Coordinate validation processes across testing environments, participation in oversight of two RFM testing labs.
• Work effectively as part of a diverse, geographically distributed project team.
• Demonstrate strong analytical, decision-making, communication, and negotiation skills.
• Experience with Jira, Confluence, and ServiceNow.
• Advanced Microsoft Suite skills (Excel, Visio, Power BI).
• Knowledge of agile methodologies with CAPM or PMP certification preferred.
• Understanding of quality and testing principles (positive, negative, regression testing).

Stakeholder Engagement

• Act as the primary contact for internal and external partners.
• Build strong relationships, collaborate effectively, and demonstrate organizational skills with high initiative and self-motivation.
• Communicate progress and changes to collaborators effectively.

Performance Monitoring and Reporting

• Develop and improve performance metrics for measuring operational data management activities.
• Prepare and present regular reports on performance, changes, and project status to leadership.
• Use data-driven insights for informed decision-making and continuous improvement.
• Provide regular informal and formal feedback and coaching to contractor teams

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $98,140 – $125,130 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• BA/BS degree preferred
• Excellent interpersonal, written, and oral communication skills
• Self-starter with positive attitude and willingness to learn
• Agile thinker, able to quickly grasp new concepts and document in simple easy to understand terminology.
• Ability to work effectively in a constantly evolving environment and adaptability to working in ambiguous conditions with changing schedules and priorities
• Ability to build strong relationship, be collaborative and show interpersonal skills with a high degree of initiative and self-motivation.
• Ability to work as a member of matrix based diverse and geographically distributed project team.
• Represent strong analytical, decision-making, communication, and negotiation abilities.

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.