What are the responsibilities and job description for the Customer Recovery Specialist Office Assistant position at McDonald's?
Location: 3201 LOUISIANA AVE, LAFAYETTE, LA, 70501 Job Title: Main Office Assistant/Customer Recover Specialist Location: 100 Beauvais Ave. Suite B-1 Lafayette, La 70507Job Type: Full-Time (Entry-Level)Company: Marks Management McDonald’s (9 restaurant organization)About Us: Join our dynamic team at Marks Management McDonald’s, where we pride ourselves on providing exceptional service and maintaining a positive work environment. We are seeking a highly organized and detail-oriented Office Assistant to support our daily operations and contribute to our overall success.Job Responsibilities:Daily Tasks:Manage voicemails and emails, ensuring prompt and professional responses.Handle customer recovery by contacting customers, sending follow-up letters, and logging complaints.Assist with onboarding processes and applicant management for multiple McDonald’s restaurants.Complete and verify I9 forms and ensure accurate record-keeping.Maintain office tidiness, manage inventory, and handle general office duties.Weekly Tasks:Coordinate employee recognition programs, including printing reports, compiling lists, and distributing rewards.Assist with employee store redemption tasks, including processing uniform requests and updating spreadsheets.Organize and file HR documents by category and store.Support orientation processes, including preparing packets and managing logistics.Conduct follow-ups with newly trained employees and compile feedback.Update various training and compliance spreadsheets.Monthly Tasks:Manage end-of-month tasks, including processing returned uniforms and verifying documents.Coordinate Employee Appreciation Day activities, including creating announcements and recognition certificates.Maintain and update supply lists for stores and the office.Ensure stock levels of uniforms and other essential items are maintained.Handle laundry tasks, including checking and processing returned uniforms.Qualifications:High school diploma or equivalent; additional qualifications in Office Administration are a plus.Proven experience as an Office Assistant or in a similar role.Proficient in MS Office (Word, Excel, Outlook) and familiar with office management software.Excellent organizational and multitasking abilities.Strong communication skills and attention to detail.Ability to work independently and as part of a team.What We Offer:Competitive pay and benefits package.401k plus matchingArchways to Opportunities (college tuition)Employee National DiscountOpportunities for professional growth and development.A supportive and collaborative work environment.Employee recognition programs and events.Marks Management McDonald’s is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
