What are the responsibilities and job description for the Guest Experience Lead (GEL) position at McDonald’s?
As a Guest Experience Leader (GEL) at McDonald’s, you'd be engaging directly with customers, making their experience more enjoyable, and working in a fast-paced environment with a supportive team. The key responsibilities focus on ensuring guest satisfaction, helping with ordering, providing assistance, and addressing concerns—plus the chance to bring a little joy to kids with a special treat!
With a positive attitude and a willingness to learn, this could be a great fit for someone who enjoys interacting with people, problem-solving, and contributing to a team. The flexible hours between 8 AM and 8 PM also provide good work-life balance
The Guest Experience Leader gets to create feel-good moments everyday with customers by:
- Greeting guests and communicating with them while ordering
- Offering help with using the ordering kiosks
- Offering assistance to those in need of some extra hands
- Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else
• Ensuring kids receive a kid treat • Handling any concerns
- Communicating with the restaurant team to provide feedback and recommendations
All you'll need is an outstanding attitude, willingness to learn and grow and the ability to excel in a fast-paced, team environment. We'll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn’t believe. Sound good? Give us a try! You must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald's restaurant.
See a day in the life of a Guest Experience Lead at McDonald's
https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be
