MAINTENANCE AND IT DISPATCHER COORDINATOR

The MAINTENANCE AND IT DISPATCHER COORDINATOR is responsible for receiving and recording emergency and non-emergency calls and relay pertinent information to appropriate personnel. Using telephone, or computer to send units to appropriate locations. Monitoring the route and status of field units to coordinate and prioritize their schedule. Providing field units with information about orders and requirements. Entering data in computer system and maintaining logs and records of calls, activities and other information.

Managing communication systems and emergency situations. Following protocols and guidelines while making dispatching decisions regarding the urgency of the repairs. Relaying information to management and other relevant personnel as needed. Maintaining communication with all personnel during emergency situations until a resolution has been reached.

This is a work from home position and may occasionally require a restaurant visit. Previous restaurant experience is not required but is preferred. A history of successful self-management is required.

RESPONSIBLITIES

• Receiving, recording, and relaying work orders to appropriate maintenance and IT Personnel
• Recording information such as name, department name, and type of work requested
• Relaying messages and special instructions to service crews through detailed communication
• Keeping a record of service and maintenance calls and work orders
• Maintaining files on all specific, and related information and documents
• Interacting with vendors in matters regarding supplies and materials
• Maintaining records of dispatched calls, driver routes, route changes, as well as completion times
• Reviewing drivers’ logs, including dispatched calls and arrival times
• Resolving issues or offering information as needed
• Coordinating with other personnel and departments

BENEFITS/PERKS

• Free Bachelor’s Degree
• English Language Courses
• Free High School Diploma
• Tuition Assistance
• Paid Time Off
• Medical/Dental and Vision Benefits

Additional Info:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.