McDonald's Supervisor

Job Title: McDonald's Supervisor

As a McDonald's Supervisor, you will play a pivotal role in ensuring a positive, vibrant, and people-focused environment within the restaurant. Your mission will be to lead, inspire, and support the team in delivering exceptional customer experiences while aligning with McDonald's commitment to bringing joy and happiness to everyone we lead and serve every day. You will oversee the daily operations of the restaurant, guide a diverse team, and ensure that our values of quality, service, cleanliness, and hospitality are consistently upheld. As part of a culture that values collaboration, respect, and continuous growth, you will help create a workplace where employees feel valued, and customers leave with a smile.

Key Responsibilities:

• Team Leadership and People Development:
• Lead, mentor, and inspire a team of crew members, ensuring they are motivated, well-trained, and equipped to deliver exceptional service.
• Provide feedback and coaching to staff to encourage personal and professional growth, fostering a culture of teamwork and respect.
• Celebrate individual and team successes, promoting a positive and inclusive work environment.
• Customer-Focused Service:
• Ensure that every guest receives high-quality service with a friendly and positive attitude, creating a warm and welcoming environment.
• Handle customer inquiries, concerns, and complaints with empathy and professionalism, ensuring customer satisfaction.
• Regularly check in with customers to make sure their needs are met, ensuring the restaurant is a place where people feel valued and cared for.
• Operational Excellence:
• Oversee the day-to-day operations of the restaurant, ensuring that all processes are running smoothly and efficiently.
• Uphold McDonald's standards for food quality, cleanliness, and safety in every aspect of the operation.
• Work with the management team to meet and exceed performance targets, including sales, labor costs, and customer service.
• Creating a Positive Environment:
• Contribute to a culture where employees feel respected, supported, and encouraged to bring their best selves to work every day.
• Help foster a workplace that emphasizes mutual respect, inclusivity, and collaboration, in line with McDonald's values.
• Be a role model for positive communication, teamwork, and problem-solving.
• Safety and Cleanliness:
• Ensure the restaurant is clean, safe, and compliant with all food safety regulations.
• Perform regular checks to ensure all equipment is functioning properly and the restaurant environment is kept in top condition.

Culture & Environment:

At McDonald's, our culture is rooted in inclusion, respect, and positivity. We aim to create a work environment where people of all backgrounds feel valued and empowered to contribute their best ideas, skills, and talents. As a Supervisor, you will be at the heart of this culture, setting the tone for the team and ensuring everyone, whether a guest or an employee, experiences a sense of belonging and joy.

We believe in bringing joy and happiness to everyone we lead and serve every day. That means prioritizing people, fostering a supportive and fun workplace, and creating a dynamic team that works together to deliver memorable experiences for our customers. We celebrate success, encourage creativity, and strive for excellence, all while maintaining an environment where growth, development, and a positive attitude are at the forefront.

Education:

· Completion of McDonald’s training or leadership development programs is highly beneficial.

Skills & Qualifications:

• Proven leadership experience in a fast-paced, team-oriented environment.
• A passion for providing exceptional customer service and ensuring a positive experience for all.
• Strong communication and interpersonal skills with the ability to motivate and lead a diverse team.
• A commitment to upholding McDonald's standards for quality, safety, and cleanliness.
• Ability to handle customer feedback and resolve issues in a calm, professional manner.
• Flexibility and adaptability to meet the changing needs of the restaurant and team.
• Positive attitude with a focus on collaboration, learning, and growth.

Physical Requirements:

• Ability to stand for long periods, move quickly, and work in a fast-paced environment.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Commute:

• Charlotte, NC 28214 (Required)

Work Location: In person

Salary : $80,000 - $90,000