As the Vice President of Client Service you will be the strategic liaison for our clients and McFadyen Digital. You will promote creatively thoughtful work be a true partner to clients demonstrate experience with the brand and category (specifically a client focused on innovation and creative marketing technologies). You have experience navigating a global integrated account leadership team and have worked with global brands in the past. This position requires a strategic thinker with a deep understanding of customer engagement growth marketing brand development and building outstanding results for our clients.
With a minimum of 1520 years of leadership experience you will bring a wealth of knowledge and expertise to shape and execute our client partnership vision and influence revenue. Your leadership will be instrumental in building accounts where we have a deep rapport and bonded relationships that are longstanding and productive. The ideal candidate will be a strategic thinker with excellent leadership skills and an ability to collaborate closely with the senior executive team and crossfunctional stakeholders to achieve our companys goals.
Travel Requirement : 25% to 50% travel may be required
Top 5 Responsibilities :
- Develop and execute the companys Client Service Program in alignment with business goals and objectives.
- Become a valued contributor and resource to the client by learning their business providing relevant advice and value.
- Learn client organizations and identify where spend and budgets are within the account; then identify pursue engage and grow new sponsor relationships to continually grow accounts year over year.
- Collaborate with delivery team on developing new offerings in line with clients needs
- Serve as the primary point of contact for client account matters with internal and external stakeholders.
Other Responsibilities :
Manage all contracting processes for new SOWs renewals and change orders.Support and help optimize our marketing teams efforts to provide relevant and consistent content that adds value to our new and existing clients.Coordinate and drive sales effort with internal teams for existing account sales.Adhere to sales processes and document notes and progress in CRMKeep abreast of industry best practices and trends.Continuously improve through coaching and selffeedback.Foster a community amongst accounts to learn from one another including brokering conversations between accounts.Qualifications :
Bachelors degree in business marketing or a related field.Demonstrated ability to drive revenue growth.Excellent leadership communication and interpersonal skillsAbility to be both strategic and tactical; see the forest and the trees and whats beyondPossess innovative creative and entrepreneurial mindset.Strong time management organizational skills attention to detail communication and interpersonal skills are required.Proven ability to effectively interact with and forge relationships with employees customers and partners at all levels of the organization and in the marketMust be a team player able to meet strict deadlines work with minimal supervision but be accountable for resultsExperience working in a fast paced everchanging environment.Experience working with eCommerce or Marketplace platforms like Oracle Commerce / ATG / Endeca Magento Commerce Salesforce Commerce Cloud / DemandWare SAP Hybris IBM WebSphere Commerce Mirakl Channel Advisor etc. a mustExperience working with related technologies such as PIM CPQ CMS Search and Navigation Headless Technologies BI Platforms ERP Call Center OMS etc a big plus.Experience working with digital marketing technology / marketing automation tools like Oracle Eloqua Responsys BlueKai Maxymiser Marketo Hubspot Pardot ExactTarget DotMailer Mailchimp etc. and related services a plus.Experience representing marketing agency services including content marketing email marketing conversion funnel optimization search engine optimization design services production services web design and production and other services are a plus.Experience with large systems integrators / consultancies / agencies a plus : Accenture Deloitte Publicis Sapient PwC EY KPMG Infosys Cognizant TCS Wipro IBM HCL KPS CGI DMI EPAM BORN Gorilla LiveArea OSF Digital Omnicom WPP DCX Atos ThoughtWorks dentsu Merkle AKQA Atos Astound MindCurv MindTree Perficient Acumen Solutions Bounteous MRM Valtech Mastek Tech Mahindra Wunderman Thompson Capgemini McKinsey BCG Kearney Roland Berger or Bain.Highly skilled in MS Office (PPT Word and Excel)Benefits
Competitive salary.Medical and Life InsuranceShort and LongTerm Disability.Generous 401K plan after three months of employment.Paid Time Off and Sick Leave.Flexible work schedule and remote working option.Additional Information :
What we can offer you
A career with thought leaders who literally wrote the book on Marketplace Best Practices.A career in the fastpaced world of retail eCommerce digital marketplaces and platform businesses.A career with first movers who are deploying new business models and strategies worldwide.A career in a flat management structure without a rigid hierarchy and bureaucracy.A career in a culture that rewards creativity and innovation risktaking and teamwork.Your Core Values : Client Focus Owning the Outcome Adaptable Caring
Keywords : Client Manager Customer Success Client Relations
McFadyens goal is to ensure that our clients are able to maximize the return on their technology investment by providing better service to their clients partners and internal teams. At McFadyen we truly believe our employees are our most valuable asset. Across our locations in the US Brazil and India we offer a world class work culture that enables top notch delivery for some of the worlds most influential companies.
McFadyen Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity / expression national origin disability protected veteran status or any other characteristic protected under federal state or local law where applicable.
Remote Work : Employment Type :
Fulltime
