Landscape Operations Manager

Overview: The Operations Manager oversees and manages all aspects of field operations, including recurring and one-time jobs, training, and fleet management. This role ensures operational efficiency and alignment with business objectives, requiring strong leadership to inspire and motivate teams.

Responsibilities:

Operations Management:

· Manage operational costs, projects, and budgets to achieve revenue and profit targets.

· Develop and implement plans, schedules, and workflows for recurring and one-time jobs.

· Track, analyze, and report measurables for operations.

· Ensure safety protocols are implemented, trained on, and followed.

· Collaborate with Sales for smooth handoff to Operations.

· Coordinate with other departments, service partners, and vendors.

· Confirm receipt of all ordered items and ensure accurate accounting for materials received.

· Ensure teams, materials, and other assets are ready prior to project start dates.

· Collaborate with Finance to ensure timely and accurate client billings.

Team Leadership:

· Lead, manage, and hold people accountable.

· Conduct regular department meetings.

· Provide guidance and training for efficient operations and high-quality work.

· Foster a culture of safety, professionalism, continuous improvement, and teamwork.

· Collaborate with HR for hiring, onboarding, career path development, and offboarding.

Budgeting and Resource Management:

· Prepare and manage budgets and forecasts for the Operations Dept.

· Project manpower needs for upcoming seasons.

· Optimize resource procurement and allocation.

· Manage inventory, monitor equipment maintenance schedules, and address replacement needs.

· Account for all materials used and expenses incurred by Operations.

· Code and submit vendor receipts timely to maintain accurate financial records.

Client Relations & Quality Assurance:

· Develop strong client relationships and ensure operational deliverables meet expectations.

· Address client concerns, resolve issues promptly, and provide feedback to the team for continuous improvement.

· Conduct inspections and quality assessments to ensure work meets internal standards, industry standards, and client specifications.

· Provide feedback to team and implement corrective actions to improve.

Regulatory Compliance:

· Stay informed about regulations, codes, and industry best practices.

· Ensure compliance with legal requirements, permits, and certifications.

· Manage and train staff on DOT requirements.

Qualifications:

· 3 years in landscape/hardscape (or similar) operations management role.

· Strong time management, leadership, and organizational skills.

· Proficiency in budgeting, scheduling, and resource planning.

· Bachelor’s degree in a related field preferred.

· Knowledge of landscape/hardscape materials and processes preferred.

· Excellent communication and interpersonal skills; bilingual in Spanish preferred.

· Technologically proficient, comfortable with digital technology, and confident in leveraging technology to enhance operations.

· Proficient with CRM, project management software, and MS Office.

· Due to seasonal demands, weekend and evening hours will be necessary during peak times.

· Valid driver's license and clean background check.