Energy Product Analyst - Commercial

This position is responsible for serving multiple constituents, both internally and externally, as experts within the energy industry and MCG’s product portfolio. An EPA – Commercial’s primary role will be responsible for providing subject matter expertise to commercial activities including sales to new customers, sales to existing customers, and supporting the requirements definition processes for new customers and enhancement of existing customer systems. In addition to its commercial focus, an EPA - Commercial will work with Account Coordinators, Product Managers, Application Support staff, and Customers to provide subject matter expertise in the areas of the energy industry and MCG’s products to facilitate customers achieving maximum benefit and satisfaction in their use of MCG’s products (Client Services).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Identify and nurture commercial opportunities and collaborate with other commercial resources (Technical Writers, other Energy Product Analysts, etc.) to meet corporate growth objectives. This includes answering RFPs, preparing customer demonstrations systems, and performing customer demonstrations.

Negotiate contracts and agreements to maximize profit and/or corporate value.

Work with MCG Account Coordinators to answer customer questions, assess Work Item criticality, and identify and scope enhancements (Client Services)

Along with the Account Coordinators, build and maintain strong, long-lasting, personal relationships with users, managers, and executives at client companies.

Perform or direct the gathering of functional requirements for software implementation (Workshop)

Perform or direct training on MCG applications at client sites or via web conference

Consult with others and provides input to company software roadmap, including software assurance guarantees. Those others include:

Market technical forums

Industry conferences and exhibits

Internal market monitoring team, product design team, technical staff, sales and marketing professionals and executive leadership team.

Participate in the planning and execution of MCG User Group conferences

Assist with or resolve critical requests or issue escalation as needed.

In all cases, behave ethically and legally with all peers, contacts, and clients.

Perform other duties as delegated by the executive leadership team.

QUALIFICATIONS:

This individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and/or ability required.

Required Skills:

High-level client-facing and internal communication skills

Professional phone skills and superior email habits

Superior meeting management and participation skills, to include client’s executive level

Strong personal organization and project management skills, proven ability to manage multiple projects at a time, while paying strict attention to detail.

Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Must be able to convey essential information clearly and concisely to clients, peers, and leadership, both in writing and verbally.

Excellent listening, negotiation and presentation skills

Must be willing to represent the company in public forums and present a professional image in conduct and personal presentation

Solid working knowledge of all products in the Microsoft Office suite. Past experience with CRM software or other personal relationship management tools.

Leadership Skills:

The EPA - Commercial must possess impeccable self-direction and planning skills. Must be willing to proactively identify, assess and present business opportunities of any kind to MCG leadership. The EPA - Commercial carries the strong voice of the customer to MCG internal teams, but must be able to weigh all inputs in order to produce a consensus. At times, the EPA - Commercial will be asked to direct others, either directly or through participation as a team leader, and must do so effectively and ethically.

EXPERIENCE:

5 years of proven hands on experience working in the middle office in the energy industry (power, gas, or both), or as an MCG Account Coordinator. This would include assessing deal limits, trade limits, market to market, cash flows, credit lines, counterparty exposures, etc.

SUPERVISORY RESPONSIBILITIES:

This position will not supervise others in the department.

PHYSICAL DEMAND:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit, stand, walk, communicate with other employees, and work with computers. Specific vision abilities required by this job include close vision and the ability to adjust and focus.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities and activities may change at any time with or without notice.