Lead Customer Service Agent- PAE

McGee Air Services, is looking for Part-Time Lead Customer Service Agent at Paine Field in Everett WA. The pay range is $23.67-$23.67 an hour.

The Lead Customer Service Agent will direct the daily activities of the team, balance resources, and is responsible for supporting a team's ability to achieve mutually established goals. This role is responsible for providing support in turning an aircraft on-time, with a focus on safety and service. The Lead performs all Customer Service Agent duties while mentoring and setting an example for team members.

KEY RESPONSIBILITIES

• Ensure the assistance of customers with travel needs including check-in, baggage, boarding and general travel questions, directly handling any escalated situations.
• Assists in the preparation of flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.
• Assists with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
• Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Performs other duties as assigned

QUALIFICATIONS & SKILLS

• A minimum of 6 months experience in airline customer service
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Typing speed of 25 WPM or more.
• Ability to consistently lift 75lbs.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.  
• Obtaining and maintaining an airport security clearance, and/or customs seal including criminal history check, drug screen, and fingerprinting.
• Ability to communicate in English.
• High school diploma or equivalent.
• At least 18 years of age.
• Must be authorized to work in the U.S.

PREFERRED EXPERIENCE:

• A minimum of 1 year of customer service experience

CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive. McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Equal Opportunity Employer/Veterans/Disabled

McGee Air Services- An Alaska Airlines Company

Salary : $24