What are the responsibilities and job description for the Auto Appointment Setters, Service Reps, Experience Preferred position at McGee Toyota of Claremont?
168 Charlestown Road, Claremont, NH 03743
Automotive Service BDC Representative
Experience is Preferred
$19 - $23/hour
Excellent Training, Benefits & Career Advancement!
McGee Toyota of Claremont is a great place to have a rewarding career! We are seeking a highly motivated and customer-focused Automotive Service BDC (Business Development Center) Representative to join our dynamic team. This position is responsible for handling all incoming calls related to service, confirming online appointments, reaching out to customers for retention, and managing rental vehicle reservations. The ideal candidate will be organized, efficient, and able to communicate effectively with customers to ensure an outstanding experience. Apply now for this great opportunity!
Key Responsibilities – Service BDC Representative:
- Answer Incoming Calls: Promptly answer all incoming service-related calls, ensuring that each customer’s needs are addressed in a professional and timely manner.
- Service Connect Calls: Manage and follow up on service connect calls to ensure customer satisfaction and resolution of service-related inquiries.
- Appointment Confirmation: Confirm all online appointments for the following day, ensuring proper scheduling and customer preparation for their visits.
- Missed Appointment Follow-up: Call customers who missed appointments the day prior to reschedule and assist with any questions or concerns they may have.
- Parts Availability Outreach: Contact customers whose ordered parts have arrived (based on the Parts Sheet) and notify them to schedule the necessary service.
- Outbound / Retention Calls: Make a minimum of 100 outbound calls per day for customer retention purposes, promoting service specials, vehicle maintenance reminders, and building long-term relationships.
- Rental Reservations: Take rental vehicle reservations for customers as needed and ensure all necessary details are accurately captured.
- Rental Vehicle: Assist in putting customers into rental vehicles, ensuring the rental process is seamless and efficient.
- Rental Key Tracking: Keep track of rental vehicle keys, ensuring they are properly labeled and stored securely.
Qualifications - Service BDC Representative:
- Previous customer service or call center experience, preferably in the automotive industry.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Proficient in using computer systems, scheduling software, and phone systems.
- Ability to work independently as well as part of a team.
- A positive, professional, and customer-first attitude.
- Ability to meet daily outbound call targets and maintain performance standards.
- High attention to detail, especially when handling customer information and vehicle rentals.
Preferred Skills:
- Previous experience in an automotive service department or BDC role.
- Familiarity with rental vehicle processes and key management.
- Bilingual (Spanish/English) a plus.
Compensation and Benefits:
- Starting $19 - $23/hour, based on experience
- Health, dental, and vision insurance options.
- Paid vacation, sick, and holidays.
- Employee discounts on parts and service.
- Opportunity for career advancement within the company.
Salary : $19 - $23
