What are the responsibilities and job description for the McGeorge Toyota - Call Center Associate BDC Appointment Coordinator position at McGeorge Toyota?
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SUMMARY
Business Development Center (BDC) Service Coordinators deliver exceptional customer service daily, ensuring customer inquiries and service appointment requests are handled in a professional yet friendly manner. Service Coordinators develop and articulate their knowledge of services and products through extensive training provided by McGeorge Toyota. Responsibilities include but are not limited to the following:
· Receives and responds to inbound service inquiries via phone, text, and email.
· Schedules service appointments, ensuring smooth workflow and customer satisfaction.
· Actively listens and translates customer needs into service opportunities.
· Resolves or escalates customer concerns to appropriate manager or department.
· Facilitate parts ordering and transportation requirements when necessary.
· Other tasks as assigned to support both Service and Sales Departments.
Qualifications
· Customer service, sales, telemarketing, and/or hospitality experience preferred
· Excellent verbal and written communication skills; bilingual is a plus but not required
· Proven ability to multi-task within a fast-paced environment
· Proficient PC skills and Microsoft Office
· High School diploma or equivalent
We offer a great work environment and an excellent benefits package.
Requires pre-employment background including drug screening.
David R. McGeorge Car Company is a drug free equal opportunity employer.