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McGeorge Toyota - Service Lane Manager

McGeorge Toyota
McGeorge Toyota Salary
Henrico, VA Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 5/26/2025

Job Title: Service Lane Manager

Reports to: Service Manager

McGeorge Toyota is seeking a Service Lane Manager that can take our Service Department to the next level.

 Job Responsibilities and Requirements

  • Maintain profit and efficiency goals set by Service Manager
  • Strive for harmony and teamwork with all departments
  • Ability to maintain CSI and retention per manufacturer
  • Conduct daily one-on-one meetings with each Service Writer to identify strengths and potential service issues
  • Monitor automotive repair/maintenance to prevent operational delays
  • Work with Service Manager to set departmental objectives
  • Recruit, interview and train service lane staff
  • Review and evaluate service sales performance
  • Staff and Support Service Writer teams relative to production requirements
  • Ensure all staff up to date on certification training
  • Maintain department finances within parameters established by Service Manager
  • Assure proper repair-order flow/maximize productivity
  • Monitor/control all warranty activity to ensure compliance with policies and procedures
  • Adhere to dealership policy on client vehicle care and operation
  • Set Service Writer schedules
  • Conduct performance evaluations with service lane staff
  • Participate in operational planning  
  • Provide on-the-job training for Service Writer staff
  • Ensure the quality of customer service provided by service department
  • 2 years of management experience
  • New car dealership service experience and CDK knowledge is a plus!

Benefits

Health, dental, vision, life, STD and LTD insurance,

401k with Company match

Paid time-off

Job Type:  Full-time

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