What are the responsibilities and job description for the Intake Specialist - Plaintiff's Civil Litigation Firm. position at McGinn Montoya Love Curry & Sievers?
About Us:
At McGinn, Montoya, Love, Curry & Sievers, a leading New Mexico plaintiff's civil litigation firm, we are passionate about standing up for our clients and providing them with exceptional legal services. Our firm specializes in helping families who have lost a loved one make changes to corporate behavior so other families don’t have to endure the same thing, and we take pride in delivering personalized and compassionate support. We are currently seeking an Intake Specialist to join our dynamic team and serve as the face of our firm.
Position Overview:
The Intake Specialist will be responsible for handling initial client inquiries, gathering relevant information, and ensuring a smooth intake process. This individual will be the first point of contact for potential clients, offering a warm and professional experience. The Intake Specialist will play a critical role in setting the tone for our clients’ experience with the firm, guiding them through their legal journey from the very first interaction.
Key Responsibilities:
- Serve as the first point of contact for clients, answering phone calls, emails, and online inquiries in a timely and professional manner.
- Gather essential information from potential clients, assessing case eligibility and documenting case details accurately.
- Maintain client confidentiality and handle sensitive information with discretion.
- Provide an exceptional, client-focused experience, answering questions and providing information on the firm’s services.
- Coordinate consultations with attorneys, schedule meetings, and ensure clients receive appropriate follow-up.
- Maintain accurate and organized case files and intake records.
- Collaborate with attorneys, paralegals, and other team members to ensure smooth communication and case progression.
- Assist with client communication, case updates, and other administrative tasks as needed.
Qualifications:
- Previous experience in client intake, customer service, or administrative roles is a plus.
- Excellent communication and interpersonal skills, with the ability to interact professionally and empathetically with clients.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Fluency in English is required; Spanish-speaking skills are a plus.
Why Join Us?
- Be a vital part of a passionate and supportive team.
- Opportunities for career growth and professional development.
- Competitive salary with benefits package.
- A dynamic and collaborative work environment focused on making changes to improve the lives of New Mexicans.
How to Apply:
Interested candidates should submit their resume and a brief cover letter outlining their relevant experience and why they are a good fit for the role to mmlcadmin@mcginnlaw.com.
McGinn Montoya Love Curry & Sievers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $16 - $18