Service Coordinator - Elgin Service Department

McGrath Honda of Elgin

Location: Elgin, IL

Serving the community with exceptional customer service is at the heart of our team's mission. As a Scheduling Coordinator in our Service Department, you will play a vital role in managing customer appointments and ensuring seamless experiences for our clients.

We are seeking a highly organized individual to join our team, utilizing their excellent communication skills to schedule and coordinate appointments efficiently. This is an exciting opportunity to work with a dynamic team that prioritizes customer satisfaction.

Key Responsibilities:

• Cultivate Positive Customer Relationships: Deliver outstanding levels of customer service, fostering trust and loyalty with every interaction.
• Technical Acumen: Develop a strong understanding of new software applications to streamline scheduling processes.
• Progress Tracking: Monitor and evaluate performance through comprehensive reports, driving continuous improvement.
• Customer Account Management: Create and maintain accurate customer account databases, ensuring data integrity and security.
• Data Analysis: Conduct thorough analysis of customer service history, identifying trends and areas for growth.
• Inbound Traffic Management: Effectively manage high volumes of incoming customer traffic, prioritizing tasks to meet deadlines.
• Professional Follow-up: Ensure timely follow-up with customers, addressing concerns and resolving issues promptly.
• Appointment Scheduling: Coordinate and create service appointments over the phone and in person, providing clear instructions and updates.

The successful candidate can expect a competitive salary of $45,000 - $55,000 per year, commensurate with experience.

Salary : $45,000 - $55,000